Renewals Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Renewals Specialist managing customer renewals for INNERGY’s cloud-based woodworking ERP platform. Forecasting retention, coordinating account teams, and driving straight renewals to signature.
Responsibilities:
- Own the renewal calendar and drive renewal timelines
- Surface upcoming renewals to Account Managers and Customer Success Managers
- Run confirmed straight renewals through signature
- Lead renewal conversations, confirm intent, answer questions, and handle straightforward pushback
- Log customer needs beyond current products and loop in the Account Manager the same day
- Prepare renewal quotes and drive agreements to signature
- Manage the book of business by account tier and renewal complexity
- Maintain a weekly forecast by month, product line, and confidence
- Report renewal risks accurately and flag problems early
- Identify at-risk accounts and route them to Customer Success, Account Management, or Support
- Conduct standing check-ins with Customer Success on accounts showing warning signs
- Maintain accurate renewal dates, contract terms, contacts, and outcomes in HubSpot
- Surface patterns in customer retention and churn
- Help build and document the renewals process
Requirements:
- 1–3 years in a role involving direct customer interaction and a concrete deliverable, such as SaaS, inside sales, customer support, or account coordination
- Strong organization and follow-through across many accounts at different stages
- Comfortable speaking with customers by phone and communicating by email
- Comfortable with high volume and repetitive work
- Willing to deliver bad news early and report honestly
- Solid written communication skills
- Comfortable using a CRM; HubSpot experience
- Able to track a book of business in a spreadsheet
- Judgment to handle issues independently and know when to escalate
- Exposure to renewals or subscription contracts
- Background in manufacturing, construction, woodworking, or the trades
- Experience learning a technical product from scratch
Benefits:
- Competitive pay based on experience, skills, and market data
- Benefits
- Remote work
Similar Jobs
Flight Test Planning Specialist
Flight Test Planning Specialist developing FAA-compliant plans for Archer’s advanced air mobility aircraft. Coordinating certification testing, readiness reviews, procedures, and flight-test documentation.
Technical Product Experience Specialist
Technical Product Experience Specialist translating UX strategy into accessible digital products for Military Community and Family Policy. Bridging design, technical delivery, Agile planning, and Section 508/WCAG compliance.
Senior Air Permitting Specialist
Senior Air Permitting Specialist developing Clean Air Act strategies for Sargent & Lundy’s power and industrial projects. Preparing permits, emissions analyses, and regulatory submissions for complex facilities.
Service Relationship Specialist
Service Relationship Specialist supporting Manulife’s group benefits clients and partners. Managing escalations, reports, presentations, plan administration, and adoption of digital group benefits tools.
Senior Enterprise Process Specialist
Enterprise process specialist driving Lean Six Sigma improvements across Cotiviti’s healthcare operations. Leading executive-facing transformations, integrations, and operational efficiency projects.
Payment Accuracy Specialist
Payment accuracy specialist auditing healthcare claims for Cotiviti’s payment integrity services. Developing audit concepts, identifying recoveries, and training team members.
SHK Master Craftsman
SHK-Meister zum Aufbau eines eigenen Handwerksbetriebs mit Fahrzeug, Kunden, Ausstattung und digitaler Verwaltung durch HW Gründerkapital. Arbeit auf Baustellen unter eigener Marke.
Technical Services Specialist, Poultry
Technical Services Specialist supporting Novus poultry nutrition customers across West and Central India. Conducting field trials, resolving technical issues, and training sales teams and customers.
Project Lead – Embedded
Project Lead managing embedded hardware, firmware, software, and digital NPI programs for Carrier’s climate and energy solutions. Leading teams, budgets, quality, vendors, and delivery.
Issue Management Coordinator
Issue Management Coordinator leading fraud, KYC, and compliance remediation at TD, a global banking institution. Managing operational teams, corrective action plans, risk frameworks, and regulatory readiness.
Technology Applications Specialist
Technology Applications Specialist supporting PACS, RIS and HL7 workflows at IDX. Configuring, testing and troubleshooting clinical applications for radiology services.
Diagnostic Radiology Technologist – Regional Float
Radiologic Technologist performing radiographic and fluoroscopic procedures for Geisinger patients in Pennsylvania communities. Ensuring safe imaging, quality images, accurate documentation, and licensed-practitioner support.
Specialist, Enterprise Strategy
Enterprise strategy specialist at RTX, the aerospace and defense company, balancing Databricks, Power BI, and SharePoint data enablement with corporate planning.
A.T.C. Crosseling – Full Time
Asesor telefónico remoto atendiendo clientes Claro y realizando ventas cruzadas. MDY Contact Center ofrece capacitación pagada, comisiones ilimitadas y crecimiento profesional.
Admin Officer – Construction
Remote Admin Officer supporting construction project records, suppliers, reporting, and delivery workflows. Using Jira, CRM systems, and Microsoft Office for Australian and global client operations.
Tramitador, claro
Tramitador remoto de ventas de portabilidad para Partner Service, empresa de telecomunicaciones en Perú. Validando contratos, generando SEC y gestionando solicitudes comerciales.
ATC, Semi Full / Part Time
Asesor de atención al cliente trabajando remotamente para Partner Service, empresa transnacional de telecomunicaciones. Atención a clientes en turnos flexibles de mañana o tarde.
Prior Authorization Coordinator
Prior Authorization Coordinator reviewing Medicaid authorizations and medical necessity for CHNCT members. Applying InterQual criteria and coordinating provider denial communications.
New Home Specialist
Part-time remote New Home Specialist generating leads and coordinating buyer appointments. Supporting First America Homes’ sales and marketing operations across Texas communities.
Process Server
Remote Process Server delivering legal documents for ProVest, a legal support services firm. Managing service attempts, route planning, and mobile-app updates across three North Carolina counties.