Residential Solar Operations Specialist
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Job Description
Residential solar operations specialist managing billing, customer support, reporting, and compliance. Supporting IGS Energy’s scaling residential solar business through operational improvements and partner collaboration.
Responsibilities:
- Handle customer billing and customer support via phone, email, and the in-house ticketing system
- Perform data analysis and reporting
- Facilitate operational issues with the internal Residential Solar team and EPCs
- Support the customer value proposition
- Work within IGS’s proprietary technology platform
- Manage documents and contracts
- Collaborate with IGS Sales and Installation partners
- Partner with billing and collections, IT, finance and accounting, legal and regulatory, and marketing teams
- Respond to internal customer service teams and resolve escalated customer concerns and inquiries
- Complete process improvement, market research, and consumer compliance projects
- Develop and use user guides and job aids for daily tasks and cross-training
- Review and audit completed work for accuracy, make corrections, and report status to management
- Accomplish team goals and help shape IGS Solar into a world-class solar company
- Perform other responsibilities and projects as assigned
Requirements:
- 1-3 years previous customer service experience
- Energy experience is a plus
- Basic skills in Microsoft Office applications including Outlook, PowerPoint, Word, Visio, and SharePoint
- Basic Microsoft Excel, PowerPoint, and Word skills
- Ability to learn new technology platforms, IT applications, and business processes
- Ability to adapt, evolve, and thrive in an ever-changing environment
- Exceptional organizational and document management skills with acute attention to detail
- Strong analytical skills
- Applicants must be authorized to work in the US on a full-time basis
- Current or future sponsorship is not supported or available
- Bilingual Spanish is preferred
Benefits:
- Annual incentive plan based on company performance
- Medical coverage plus free telehealth
- Dental coverage
- Vision coverage
- Employer health savings account contributions
- Headspace support
- Free mental healthcare visits for employees and dependents
- Maven family planning support
- Paid family and caregiver leave
- Fertility, adoption, and surrogacy services
- 401(k) plan with company match
- Financial wellbeing tools
- Paid time off
- Tuition reimbursement
- Paid leaves
- Employee hardship fund
- Additional perks
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