Residential Solar Operations Specialist
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Job Description
Residential Solar Operations Specialist managing customer operations and supporting IGS’s Solar business growth. Collaborating with various teams for efficient business operations.
Responsibilities:
- Responsible for working within IGS’s proprietary technology platform
- Document and contract management
- Collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business
- Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives
- Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquires
- Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management
- Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company
- Other responsibilities and projects as assigned
Requirements:
- 2-3 years previous customer service experiences
- College degree in Business Administration, IT, Operations, or other applicable field of study a plus
- Energy experience a plus
- Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)
- Bilingual (Spanish) is preferred
- Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement
- Great attitude and positive outlook in dealing with any customer
- Ability to learn new technology platforms (partner portals, reporting portals, etc.)
- Ability to adapt, evolve and thrive in an ever-changing environment
- Ability to learn a variety of IT applications and learn our business’s processes
- Exceptional organizational skills and document management skills with an acute attention to detail
- Positive attitude, self-motivated, strong analytical skills, results oriented, driven
Benefits:
- Comprehensive coverage including medical (plus free telehealth)
- Dental
- Vision
- Employer health savings account contributions
- Robust support through Headspace and free mental healthcare visits for you and your dependents
- Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services
- Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools
- Paid time off
- Tuition reimbursement
- Paid leaves
- Employee hardship fund
- A wide range of additional perks
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