Residential Solar Services Partner
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Job Description
Residential solar services partner coordinating maintenance, contractors, customers, and invoicing for IGS Energy. Managing service cases, documentation, payments, and customer experience.
Responsibilities:
- Coordinate maintenance-request scheduling with third-party contractors, Customer Operations, and Asset Management teams
- Manage inbound customer and contractor communications by providing excellent customer service and applying industry expertise
- Manage a portfolio of cases from origination through closure
- Maintain comprehensive documentation for site visits, maintenance requests, and related activities
- Collaborate with Accounts Payable to resolve contractor payment and remittance issues
- Review contractor expenses for accuracy and manage invoicing processes
- Audit service-work quality by following up with customers
- Liaise with internal and external partners to ensure project commitments and specifications are met
- Provide feedback and action items to leadership after project completion
- Perform other assigned responsibilities and projects
Requirements:
- Related Bachelors Degree or equivalent working experience
- 2+ years of corporate experience
- 3+ years in a customer service and/or contractor management role
- Applicants must be authorized to work in the US on a full-time basis
- Current or future sponsorship is not supported or available
- Effective verbal and written communication skills for interacting with customers and contractors via phone and email
- Highly organized, with the capability to handle dozens of customer inquiries and projects simultaneously
- Experience collaborating cross-functionally internally and externally
- Ability to master new technology platforms, partner portals, reporting portals, document management systems, and invoicing systems
- Strong organizational and document management skills with acute attention to detail
- Ability to work independently and as part of a team
- Ability to prioritize workload based on business objectives
- Familiarity with Customer Relationship Management software is a plus
- Intermediate skills in MS Office applications, including Outlook, Excel, PowerPoint, Word, Visio, and SharePoint
Benefits:
- Comprehensive medical coverage with free telehealth
- Dental coverage
- Vision coverage
- Employer health savings account contributions
- Headspace mental wellbeing support
- Free mental healthcare visits for employees and dependents
- Maven family planning support
- Paid family and caregiver leave
- Fertility, adoption, and surrogacy services
- 401(k) plan with company match
- Financial wellbeing tools
- Paid time off
- Tuition reimbursement
- Paid leaves
- Employee hardship fund
- Additional perks
- Annual incentive plan based on company performance
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