Risk Management Analyst
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Job Description
Risk Management Analyst managing complex claims and litigation for April Housing. Collaborating across teams to ensure compliance and excellent service in affordable housing management.
Responsibilities:
- This position assists in coordination and oversight of complex, high-exposure claims, account management, and litigation across designated lines of coverage (e.g., general liability, umbrella excess, and other related commercial real estate exposures).
- Identify, evaluate, and manage litigated and pre-litigation claims, including disputed liability and/or coverage matters, from notice through resolution.
- Assist in risk placement and insurance procurement underwriting and account management not limited but to include building of SOV, collecting underwriting COPE, billing/invoices, etc.
- Develop and document litigation and resolution strategies (investigation plans, motion/pleading strategy, negotiation posture, and trial/settlement evaluations).
- Assist in collection of documents, records, emails, and other materials to assist with response to subpoenas, liens, subrogation, property damage and pre-litigation claims.
- Coordinate and participate in case planning discussions and roundtables with internal teams, TPAs, and defense/coverage counsel.
- Assist with the factual development and analysis of cases, including talking with the relevant business people, gathering and reviewing documents, and creating timelines.
- Maintain and monitor claim diaries, calendars, and critical deadlines; issue and manage litigation hold communications in accordance with policy.
- Oversee TPAs and vendors to ensure quality handling, timely reporting, file documentation, and compliance with applicable regulations and internal standards.
- Monitor reserves and retention expenses; review and approve reserve and settlement requests within delegated authority, recommend authority increases when needed.
- Maintain complete, accurate claim files, correspondence, and notes in the applicable claims system and collaboration tools (i.e., SharePoint & Origami) to support audits and litigation.
- Partner with Legal, Risk Management, Operations, Asset Management and business leaders to evaluate adverse events, reduce claim frequency/severity, and improve outcomes.
Requirements:
- Bachelor’s degree preferred in (various degree type will vary) ie Legal Studies, Risk Management, Real Estate, Finance, or a related field; paralegal certification/education may be considered.
- 3+ years of progressively responsible claims experience, agency account management.
- Demonstrated experience coordinating with outside counsel, controlling legal spend, and managing complex investigations and case strategy.
- Experience working with TPAs and interpreting claim data (loss runs, dashboards, and case metrics) to guide prioritization and resolution.
- Preferred – Associate in Claims
- Preferred – Associate in Insurance Services
- Preferred – Associate in Risk Management
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
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