Rx Onboarding and Care Coordinator
Posted 1hrs ago
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Job Description
Patient access coordinator supporting SMA therapy patients for Scholar Rock’s rare neuromuscular disease treatments. Coordinating education, reimbursement, therapy access, and continuity of care.
Responsibilities:
- Act as the primary point of contact for patients and caregivers, providing education on disease state, therapy options, access pathways, and support services.
- Oversee access coordination, including affordability program enrollment, benefit verifications, prior authorization, and site-of-care logistics.
- Support timely therapy initiation and adherence while addressing access challenges.
- Deliver personalized patient care and develop tailored education and resource plans.
- Provide hands-on logistical assistance, including in-person support at treatment centers when necessary.
- Collaborate with Sales, Field Reimbursement, Advocacy, Marketing, and other internal teams.
- Handle escalated issues and coordinate with care coordinators, office staff, infusion sites, and other external stakeholders.
- Monitor market trends, payer landscapes, and regulatory shifts.
- Build networks through advocacy groups, rare disease events, and national conferences.
- Maintain knowledge of patient and community needs, resources, and regional access dynamics.
- Adhere to HIPAA, FDA, and OIG standards; record and report adverse events and product complaints.
Requirements:
- Minimum of 5 years of relevant experience in related roles within the pharmaceutical or biotech space; prior patient support, account management, reimbursement, HUB/patient services and/or market access experience preferred.
- Demonstrated ability to effectively engage with patients, caregivers and healthcare professionals, demonstrating empathetic listening skills to build trust and foster ongoing relationships.
- Experience in rare disease, buy & bill, specialty pharmacy, and provider/hospital processes is required; prior launch experience preferred.
- Experience with specialty or high-cost therapies in chronic or acute care settings is required, with a strong preference for those experienced in launching new therapies into infusion sites/home infusion.
- Experience with complex patient-case management is required.
- Strong understanding of the evolving patient access landscape, including payer, PBM, and SP interdependencies.
- Proven expertise and experience with government and private payers, addressing access/reimbursement challenges and navigating complex insurance landscapes.
- Ability to work independently, manage multiple priorities, and demonstrate strong organizational skills.
- Familiarity with HIPAA, FDA, and OIG guidelines.
- Exceptional written and verbal communication skills to manage individual patient cases and report meaningful activity regionally.
- Strong interpersonal skills, rooted in patient-centricity and flexibility to meet evolving patient, caregiver, HCP, and organizational needs.
- Bilingual (Spanish-speaking) preferred.
- Candidate must reside in territory.
