Sales Administrator – Logistics
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Job Description
Sales Administrator managing logistics rates, customer data, quotes, invoices, and reports for transport clients. Supporting Australian business hours remotely from the Philippines.
Responsibilities:
- Maintain accurate customer information, account details, customer rates, and sales administration records in Translogix and other internal systems.
- Process customer rate updates, rate reviews, pricing changes, and account amendments.
- Support Account Managers and the Business Development Manager with customer information, quotes, rate updates, reports, and sales administration.
- Prepare and update sales quotes, customer rate documentation, pricing information, and supporting records.
- Monitor and manage the Rate Admin inbox, responding to internal and customer queries.
- Liaise with Operations, Finance, Account Managers, and internal stakeholders to resolve customer rate, invoice, account, and service-related queries.
- Support invoice-related administration by checking customer rates, account details, pricing records, and supporting information.
- Maintain records of customer communications, rate changes, approvals, account updates, and related documentation.
- Assist with customer KPI reporting, sales reports, rate review tracking, and other administrative reporting.
- Complete high-volume data entry and system updates while maintaining accuracy and consistency.
- Support customer onboarding and account maintenance.
- Identify and escalate discrepancies, missing information, rate issues, or process concerns.
- Support compliance, audit requirements, company procedures, and internal controls.
- Assist with process improvements across rate administration, customer data, reporting, inbox management, and internal workflows.
Requirements:
- Senior High School, Higher School Certificate, VCE equivalent, or relevant administration/business qualification is preferred.
- Minimum 3+ years’ experience in sales administration, logistics administration, transport administration, accounts administration, rate administration, customer support administration, or a similar data-focused support role.
- Experience in transport, freight, logistics, supply chain, or a similar operational environment is highly regarded.
- Strong experience with customer rate administration, rate updates, pricing information, sales administration, customer account maintenance, or similar data-focused work.
- High-volume data entry experience with strong accuracy, consistency, and attention to detail.
- Experience using Translogix or a similar transport management, logistics, ERP, CRM, or customer database system is highly regarded.
- Intermediate Microsoft Excel skills.
- Good numerical accuracy when reviewing customer rates, invoices, pricing details, customer records, and account information.
- Strong written and verbal communication skills.
- Ability to liaise effectively with Account Managers, Business Development, Operations, Finance, customers, and internal teams.
- Strong organisational and time management skills.
- Proactive problem-solving approach, including identifying discrepancies, escalating issues, and following through to resolution.
- Reliable, process-driven, and comfortable with structured procedures, audit requirements, and high-volume administrative work.
- Professional, customer-focused, and able to work independently in a collaborative team environment.
Benefits:
- Work from home
- Mon - Fri: 9:00 AM – 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
- Competitive pay and benefits
- Additional entitlements
- Structured career development programs
- People-first culture prioritizing stability, growth and genuine care
- Equal opportunity employer
- Culturally diverse and inclusive workplace
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