Sales and Marketing Specialist
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Job Description
Remote Sales & Marketing Specialist focused on driving sales, managing customer relationships, and assisting with marketing initiatives for an eCommerce business.
Responsibilities:
- Support daily sales operations, customer engagement, and marketing initiatives
- Manage and update customer information within the CRM system
- Conduct outbound follow-ups and sales outreach to potential and existing customers
- Assist customers throughout the sales process while identifying upselling opportunities
- Build strong customer relationships through professional and timely communication
- Respond to customer inquiries through phone, email, live chat, and other communication channels
- Handle product inquiries, returns, exchanges, and order-related concerns
- Provide exceptional customer service while maintaining a positive customer experience
- Help maintain website content and product information across digital platforms
- Assist in managing TikTok Shop and Instagram Shop activities
- Create and update Standard Operating Procedures (SOPs)
Requirements:
- Proven experience in Sales, Business Development, or Customer Success
- Strong sales mindset with the ability to identify opportunities and close conversations
- Excellent verbal and written English communication skills
- Experience handling customer service across multiple communication channels
- Strong CRM management experience
- Highly organized, proactive, and reliable
- Ability to multitask in a fast-paced environment
- Comfortable learning new tools and technologies
- Strong problem-solving and relationship-building skills
Benefits:
- Fully Remote
- Fast-paced, collaborative eCommerce environment
- Opportunity to contribute directly to business growth while expanding marketing and digital commerce skills
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