Sales Manager, US Market
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Job Description
Sales Manager leading inbound sales, CRM operations, and team performance for Crystalia Glass, a U.S.-based premium glass manufacturer. Driving conversion and revenue growth across the U.S. market.
Responsibilities:
- Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows
- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions
- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency
- Lead and develop the sales team through coaching, mentoring, performance reviews, and goal setting
- Participate in recruiting and training new team members
- Manage high-volume inbound leads, ensuring fast response times, quality handling, and balanced workloads
- Optimise lead distribution to maximise efficiency, conversion, and team performance
- Own call quality and communication standards for US-based clients
- Review calls, coach objection handling and call structure, analyse deal losses, and develop SMS and email support channels
- Lead sales using conversion rate, close rate, average deal value, speed to lead, and revenue-per-rep metrics
- Design and execute data-backed initiatives to improve conversion and overall sales performance
- Identify and solve problems proactively, taking ownership with limited resources
- Initiate measurable improvements across sales processes, marketing collaboration, tools, and customer engagement
Requirements:
- 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth
- At least 2 years of managerial experience, leading and developing sales teams
- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance
- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control
- Experience managing inbound sales, preferably in a B2C or high-volume environment
- Experience leading teams of 5+ Sales Reps
- Strong analytical mindset with the ability to make data-driven decisions
- Experience with call-based sales models
- Fluent English (working with US-based clients)
- High level of involvement in day-to-day sales operations
- Track record of increasing B2C/B2B conversion rates
- Experience with AI tools and structured sales playbooks
- Cross-functional collaboration experience
- CRM optimisation experience
- Sales process and pipeline improvement expertise
Benefits:
- Fixed Salary and bonuses on goals performed
- Joining a highly professional and dynamic team
- Exciting experience working with prestigious clients in the US market
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