Sales Operations – Incentive Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Sales incentive specialist managing commission administration, reporting, and sales planning. Supporting OnTrac’s same-day and next-day delivery business through accurate compensation processes.
Responsibilities:
- Design, administer, and analyze sales incentive programs that drive performance and align with business objectives
- Manage monthly execution of Sales Incentive Plans under the direction of the Senior Manager, Sales Operations
- Validate performance results and commission calculations
- Complete reconciliations, audits, payout validation, and documentation before payroll processing
- Investigate and document commission disputes, adjustments, and exceptions; resolve routine issues and escalate complex matters
- Maintain compensation records, calculation logic, approvals, and audit-ready controls
- Provide data, modeling, and scenario analysis for plan updates and future designs
- Monitor data quality and recommend improvements to compensation accuracy, transparency, scalability, and efficiency
- Maintain dashboards, scorecards, recurring reports, and business intelligence resources
- Analyze sales performance, quota attainment, productivity, pipeline, customer, market, and trend data
- Prepare reporting and analyses for weekly, monthly, and executive performance reviews
- Support revenue planning, seller productivity, resource allocation, commercial decisions, ad hoc analyses, and revenue strategy initiatives
- Support quota deployment, territory alignment, account assignments, capacity analysis, forecasting, and performance measurement
- Maintain planning files, assumptions, outputs, and documentation
- Document Sales Operations processes, controls, data definitions, and ownership requirements
- Support automation, system enhancements, testing, and implementation across Salesforce, reporting platforms, and Sales Operations workflows
- Coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other partners
Requirements:
- Bachelor’s degree in Business, Finance, Accounting, Economics, Analytics, or a related field, or equivalent experience
- 3+ years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a related analytical role
- Strong proficiency in Microsoft Excel, including PivotTables, lookups, and complex formulas
- Strong analytical, problem-solving, data-reconciliation, and quality-control capabilities
- Experience developing or maintaining business reports, dashboards, or performance analyses
- Experience with Salesforce CRM and Power BI or comparable business intelligence platforms preferred
- Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes preferred
- Experience supporting process improvement, automation, system testing, or implementation activities preferred
- Experience in logistics, transportation, distribution, or a high-growth B2B environment preferred
- Must understand and adhere to OnTrac’s Acceptable Use policy and security guidelines
- Exceptional attention to detail, organization, documentation, and follow-through
- Clear communication and effective collaboration across multiple stakeholder groups
- Ability to handle confidential and sensitive business and compensation information with appropriate discretion
- Ability to exercise sound judgment within established procedures
Benefits:
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
- Two (2) floating holidays per year
- Paid sick leave
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave
- Four (4) weeks paid parental bonding leave
- Additional wellness and employee assistance programs
Similar Jobs
Talent Operations Manager
Talent Operations Manager scaling mentor and instructor talent for Springboard’s online education and workforce development programs. Owning recruiting, capacity planning, quality management, and talent operations across Tech, Allied Health, and AI.
Sales Operations – Incentive Specialist
Sales incentive specialist managing compensation plans, reporting, and revenue analytics for OnTrac’s U.S. same-day and next-day delivery business.
Sales Ops Administrator
Sales Operations Administrator supporting Pipeline Medical’s medical distribution orders, pricing, allocations, and substitutions. Automating recurring workflows with AI while coordinating Sales and Operations.
Operations Specialist
Operations Specialist managing sampling and recruitment for M3’s healthcare and life-science market research projects. Coordinating fieldwork, partners, translations, and client deliverables.
Operations Coordinator
Operations Coordinator mobilizing employees, training, and compliance for Fuelfix’s Australian energy-management client. Managing travel, inductions, records, and safety processes.
Enrollment Operations Lead
International admissions leader driving fee-paying student recruitment across East Africa for African Leadership University. Managing school relationships, admissions pipelines, CRM reporting, and regional recruitment strategy.
Operations Coordinator
Remote Operations Coordinator coordinating workflows, KPIs, documentation, and logistics for SSG’s facilities and commercial cleaning services. Supporting teams, vendors, and continuous process improvement.
Bilingual Operations Manager – English, Spanish
Bilingual Operations Manager overseeing legal production workflows for Mangone Law Firm, a U.S. immigration law firm. Improving KPIs, reducing bottlenecks, and leading team productivity.
CRM Operations Manager
CRM Operations Manager strengthening Braze, data, and campaign operations at MyFitnessPal, a health and fitness platform. Enabling personalization, automation, QA, and partner advertising campaigns.
Wholesale Operations Assistant
Remote wholesale operations assistant supporting a growing consumer goods brand. Processing orders, managing QuickBooks invoices, coordinating fulfillment, and maintaining CRM records.
Senior Specialist – North America Licensed Coffeehouse Operations
Starbucks specialist advising licensed coffeehouses on openings, operations, training, and performance. Leading cross-functional initiatives and coaching licensees to improve business results.
Test & Evaluation Operations Manager
Test & Evaluation Operations Manager supporting DHS FEMA projects and test events. Managing workforce assignments, personnel tracking, and technical stakeholder coordination.
Senior IT Operations Analyst
Senior IT Operations Analyst owning support, vendor coordination, security operations, and hardware lifecycle. Improving technology processes for MedZed's value-based Medicaid social-support platform.
Pre-Litigation Operations Manager
Pre-litigation operations manager leading paralegals and case workflows. Scaling TopDog Law’s remote personal injury operations while improving compliance, productivity, and client service.
Senior Manager, ICT Delivery – Technical Operations
Senior Manager leading DNV’s North American ICT certification and information security assurance delivery. Managing auditors, technical quality, client execution, capacity, and operational growth.
Helpline Operations Coordinator
Helpline operations coordinator keeping NCPG’s national problem-gambling crisis network running smoothly. Managing systems, data, vendors, meetings, compliance, and accessibility administration.
Operations Manager – eCommerce, DTC
Operations Manager owning operations, supply chain, fulfillment, and SOPs for a fast-growing DTC health and wellness eCommerce brand. Building structure, reporting, and processes to support growth.
Senior Director, Global Customer Operations
Senior Director leading CFA Institute’s global contact center strategy, vendors, budget, and transformation. Improving member and candidate service across worldwide operations.
Operations Manager, Korean-English Speaker
Operations Manager coordinating Korean-English client communication, KPIs, and service delivery. Supporting shared-services, back-office, and contact-center operations for a US company.
Legal Operations Coordinator
Legal Operations Coordinator supporting customer/vendor onboarding, contract negotiation, and export compliance. Helping global technology and cybersecurity provider scale reseller operations.