Sales Success Specialist, B2B
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Job Description
Thumbtack marketplace Success Specialist supporting B2B pros with profiles, marketing, and growth. Driving retention, revenue, and hiring success for home-service businesses.
Responsibilities:
- Partner with pros on the Thumbtack platform by understanding their needs and providing suitable solutions
- Maintain strong knowledge of Thumbtack products and services and relevant home maintenance, repair, and service-industry best practices
- Complete at least 50 outbound interactions per day with pros using calls and other tools, including AI
- Build rapport, anticipate needs, and understand long-term business goals
- Conduct comprehensive profile reviews covering response time, reviews, profile pictures, quick replies, product recommendations, and competitive budgets
- Identify cross-selling opportunities for additional products or services
- Listen to concerns, probe consultatively, and provide recommendations
- Set expectations regarding lead costs, marketing, and ROI
- Troubleshoot and resolve inquiries while de-escalating issues and maintaining relationships
- Follow up proactively via call, SMS, and/or email
- Maintain performance metrics including revenue attainment, quality adherence, efficiency, pro satisfaction, and net promoter scores
- Identify improvement opportunities that drive revenue and communicate trends to appropriate parties
- Make independent decisions balancing pro and company needs
- Participate in weekly development sessions, training, and support interactions
Requirements:
- At least 1–2 years of B2B selling and/or success experience
- Minimum of 6 months of outbound calling or collections exposure, preferably in the BPO or Shared Services industry
- Customer retention, churn, onboarding and reactivation experience
- Proven track record meeting or exceeding quotas
- Proficiency in English
- Collaborative, consultative and problem-solving mindset
- Experience in pipeline management
- Experience in customer support and product education
- Marketing or advertising sales experience
- Salesforce experience
- AI experience
- Google Suite experience
- B2B sales experience, preferably in the home service space
- Tech-savvy
- Must currently reside anywhere in the Philippines and be authorized to work there
- Availability for night shifts, rotating schedules, and occasional holiday work following US business hours
- Required internet speed test submission
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