Sales Support Representative – Temp-to-Hire
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Job Description
Sales Support Representative supporting U.S.-based patient order processing and communication with healthcare providers. Collaborating with internal teams and managing documentation for improved efficiency.
Responsibilities:
- Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
- Proactively follow up on missing or incomplete information to ensure timely order progression
- Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
- Build strong relationships with clinic teams to improve responsiveness and efficiency
- Review incoming documentation for accuracy, completeness, and compliance
- Track and manage order status from initiation through completion
- Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
- Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements
- Utilize Salesforce (or similar CRM) to document interactions and track order progress
- Maintain accurate and timely records to ensure data integrity
- Monitor dashboards and reports to prioritize outreach and follow-ups
- Support reporting needs across sales and operations teams
- Establish key contacts within partner clinics, including referral coordinators and navigators
- Develop an understanding of clinic workflows to improve engagement strategies
- Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
- Share feedback to improve internal processes and customer experience
- Identify workflow inefficiencies and recommend improvements
- Assist in onboarding new clinics and guiding them through documentation requirements
Requirements:
- 1–3 years of experience in healthcare, sales support, customer service, or a related field
- Bachelor’s degree preferred, or equivalent work experience
- Experience with Salesforce or similar CRM systems preferred
- Familiarity with HIPAA and handling PHI required
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Benefits:
- Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs
- Health insurance
- Paid time off
- Flexible work arrangements
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