Salesforce Architect
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Job Description
Lead Salesforce Architect driving design and execution of user-centric Salesforce solutions at fintech company. Collaborating with teams to deliver innovative platforms enhancing customer interactions.
Responsibilities:
- Lead architecture design and implementation for end-to-end Salesforce solutions focused on customer experience, usability, scalability, and system reliability.
- Develop and execute the Salesforce team’s strategic roadmap within Workplace Solutions, aligning technical decisions with business priorities.
- Collaborate with business stakeholders and UX experts to map customer and user journeys; transform insights into technical enhancements.
- Architect integrations among Salesforce and other enterprise platforms, improving workflows and supporting personalized customer engagements.
- Drive innovation by exploring and applying emerging Salesforce technologies and architectural best practices.
- Actively participate in Agile Release Train (ART) events—such as PI Planning and backlog refinement—providing guidance to accelerate iterative delivery.
- Mentor engineers, analysts, and product owners on customer-centric architecture and promote a culture of continuous improvement.
- Travel to Omaha as necessary to partner directly with cross-functional teams.
Requirements:
- 5+ years of experience as an enterprise Salesforce Architect across Sales, Service, and Experience Clouds with a focus on enhancing user experience and service quality.
- Deep understanding of customer support, case management, and digital self-service frameworks within Salesforce.
- Proven ability to map and design user and customer journeys and translate them into scalable, maintainable technical architecture.
- Experience with domain-driven design, event-driven architectures, and modern API development on the Salesforce platform.
- Familiarity with operational metrics such as response time, user satisfaction, and first contact resolution.
- Effective communication skills with a track record of aligning cross-disciplinary teams around architecture and experience goals.
- Commitment to agile delivery practices, continuous learning, and fostering an inclusive team environment.
- Knowledge of the SAFe framework and Agile Release Train (ART) is preferred.
Benefits:
- competitive compensation
- professional development opportunities
- flexible work arrangements
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