Salesforce Business Administrator
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Job Description
Salesforce Business Administrator supporting Airgas, a U.S. supplier of industrial, medical, and specialty gases. Managing users, tickets, SOQL queries, reports, and dashboards for internal business teams.
Responsibilities:
- Manage Salesforce system administration, including user management
- Create and maintain reports and dashboards
- Manage the Support Cases Ticketing system and resolve business inquiries timely
- Review, analyze, and resolve business user issues and questions
- Document business and system analysis clearly and precisely
- Communicate with end users and prioritize user satisfaction
- Work with internal customers/business users to understand requests and needs
- Resolve business support tickets within a timely manner
- Interface with Salesforce teams
- Collaborate with counterparts in Business and IT
- Provide backup Salesforce administration support, including user maintenance tickets
Requirements:
- Associate degree or equivalent experience
- 0–2 years of Salesforce Administrator experience
- Proficiency in Google Sheets, Docs, Slides, Microsoft Project, and Visio or equivalent
- Ability to write standard SOQL queries
- Experience with data import mapping to support projects and saved search requests
- Strong understanding of the Salesforce platform
- Ability to build reports and dashboards
- User management experience
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field preferred
- Strong understanding of Salesforce best practices and functionality preferred
- Salesforce Certification preferred but not required
- Must have work authorization to work in the United States
- No sponsorship available
Benefits:
- Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance
- Up to 14-week paid child birth benefits
- 401(k) Retirement Plan with company match
- Tuition Assistance
- Paid Holidays
- Vacation
- Sick time
- Benefits start after 30 days of employment
- Employee Assistance Program (EAP)
- Pre-tax commuter transportation benefit
- Parental leave
- Floating holidays
- Jury duty leave
- Funeral/bereavement leave
- Tuition reimbursement
- Discounted college tuition for eligible employees’ dependents
- Airgas Scholarship Program for dependent children
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