Salesforce Business Partner
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Job Description
Salesforce Business Partner optimizing Salesforce processes for 3 Day Blinds' Sales, Marketing, and Service departments. Leading initiatives to enhance operational efficiencies and minimize downtime.
Responsibilities:
- Serve as the 3 Day Blinds Sales, Marketing and Service departments Subject Matter Expert, for Salesforce Field Service instance.
- Develop a thorough understanding of business needs by fostering relationships across functional areas.
- Review current business processes and salesforce utilization to ensure maximum impact.
- Liaise between Salesforce technical teams and 3 Day functional leaders to ensure system configuration is aligned with business processes.
- Appointment optimization – ensure business processes and Salesforce configurations are set up to maximize appointments per day and to assign resources to maximize opportunities.
- Work with the Director of Sales Operations to develop a scalable CRM operations plan.
- Translate client requirements into Salesforce design, leveraging best practices and minimizing the need for custom development.
- Collaborate with various teams and departments to implement system workflows and processes resulting in increased productivity and performance.
Requirements:
- 6+ years of experience managing an advanced Salesforce instance required.
- Exposure to multiple Salesforce instances
- Hands-on Field Service Lightning experience required
- A Bachelor’s Degree, preferably in Information Technology or Computer Science OR equivalent combination of education and experience
- Refined ability to understand and assess how business processes can be improved using Salesforce
- Operational or analysis expertise in sales, service, and field service
- Excellent problem solving and project leadership skills
- Experience with complex field scheduling solutions related to Sales People and Installers running appointments in customers homes
Benefits:
- Generous benefits package including medical, dental, vision, life, disability
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
- Time off with pay
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