Salesforce Functional Analyst
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Job Description
Salesforce Functional Analyst supporting federal programs with experience in Salesforce implementations. Analyzing business needs and collaborating with stakeholders to ensure compliant solution delivery.
Responsibilities:
- Analyze business and user needs within a federal program environment and document detailed functional requirements.
- Collaborate with government stakeholders to define system scope, objectives, and business processes aligned to mission needs.
- Conduct research, fact-finding, and data analysis to support solution design and program objectives.
- Facilitate requirements gathering sessions, stakeholder interviews, and working groups with federal clients.
- Translate business requirements into functional specifications for Salesforce configuration and development teams.
- Support Agile or hybrid project delivery, including backlog grooming, sprint planning, and user story development.
- Ensure solutions align with federal compliance requirements (e.g., NIST, FedRAMP, security and privacy standards).
- Assist in the development of end-user documentation, SOPs, and training materials.
- Deliver end-user training and provide post-deployment support to federal users.
- Provide subject matter expertise in Salesforce functionality and business process optimization.
- Analyze system issues and recommend compliant, scalable solutions.
- Support preparation of project deliverables, reports, and required contract documentation.
- Coordinate with cross-functional teams, including security, infrastructure, and development, to ensure successful delivery.
Requirements:
- US Citizenship with ability to successfully complete a federal background investigation.
- Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or related field.
- Minimum of 5 years of experience as a Functional Analyst, Business Analyst, or similar role.
- Hands-on experience supporting Salesforce implementations or enhancements.
- Experience working on federal government contracts or within regulated environments.
- Strong understanding of requirements gathering, business process analysis, and documentation practices.
- Experience supporting system testing, including UAT coordination and defect tracking.
- Familiarity with federal compliance frameworks such as NIST 800-53, FedRAMP, or similar.
- Strong analytical, problem-solving, and critical-thinking skills.
- Excellent communication skills with the ability to interact with government stakeholders.
Benefits:
- Flexible Work Hours : Life doesn’t always fit into a 9-to-5 schedule. We offer flexibility to help you manage your work-life balance effectively.
- Remote Work : Niyam IT understands the value of flexibility. We offer remote work.
- Career Growth : Niyam IT is not just a job; it’s a career journey. We provide a supportive environment for your professional development and offer fully paid opportunities for training and advancement within the company.
- Great People : Our people are the blueprint of who Niyam IT is to the industry and community.
- Great Environment : Niyam IT fosters a great environment where innovation, collaboration, and personal growth thrive.
- Diversity & Inclusion : We believe in the strength of diverse perspectives. Your unique ideas are welcomed and celebrated every day at Niyam IT.
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