Scheduling Coordinator – Home Care Operations
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Job Description
Scheduling Coordinator coordinating caregiver schedules to ensure smooth operations in home care. Solving scheduling issues while supporting both clients and caregivers in a dynamic environment.
Responsibilities:
- Coordinate and adjust caregiver schedules throughout the day
- Process same-day schedule changes and new care requests
- Respond to caregiver and client phone calls, texts, and Teams messages
- Manage caregiver call-outs and secure replacement coverage
- Monitor caregiver arrivals and visit check-ins
- Support Targeted Care and On Demand operations throughout the afternoon and evening
- Serve as backup for the Scheduling Manager during PTO and days off
- Update payroll time records based on verified visit information
- Maintain accurate documentation in our CRM
- Collaborate closely with Care Coordinators and the Operations team to ensure seamless service
Requirements:
- At least 2 years of experience in home care scheduling, healthcare operations, staffing, dispatch, or a similar fast-paced operations environment
- Experience coordinating schedules and handling time-sensitive issues
- Strong customer service and phone communication skills
- Comfort working with multiple software platforms simultaneously
- Previous remote work experience is a plus
- Experience with CRM and scheduling software is preferred.
Benefits:
- No two days are the same.
- You'll play a key role in ensuring clients receive the care they need while supporting caregivers throughout their day.
- You'll work alongside an experienced operations team that values collaboration, ownership, responsiveness, and finding solutions.
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