Security Advisor, Falcon Complete
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Job Description
Security Advisor guiding CrowdStrike Falcon Complete customers toward stronger cybersecurity postures. Assessing environments, recommending remediation, and coordinating technical issue resolution.
Responsibilities:
- Assess customers’ Falcon environment and ensure alignment with Falcon Complete standards
- Provide Falcon Complete customers with recommendations that align to improved security
- Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture
- Contact customers directly upon identification of misalignment with Falcon Complete standards
- Document, update, and resolve all customer related issues in accordance with established procedures and SLAs
- Develop and provide customers with service reports and stats as requested
- Partner with internal teams to ensure customer satisfaction
- Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues
- Execute daily tasks under the direction of leadership to help Falcon Complete achieve its mission to stop breaches
Requirements:
- 3+ years in a cybersecurity-focused role
- Customer empathy and ability to guide customers towards desired outcomes
- Excellent customer-facing verbal and written communication skills
- Ability to partner with CrowdStrike teams to troubleshoot and resolve customer issues
- Proficiency with Windows, Linux, and Mac operating systems
- Experience or demonstrated knowledge of threat detection and incident response
- Bachelor's degree in Technology and/or Cybersecurity or relevant experience
- Experience with incident management and CSIRT operations
- Knowledge of change management
- Knowledge of malicious code detection and response
- Knowledge of audit, logging, and monitoring controls, including SIEM, UEBA, and MDR/XDR
- Intrusion detection and response experience
- Experience working with complex, sophisticated clients
- Strong analytical capabilities and desire to learn
- Ability to work across multiple teams to resolve customer issues and requests
- Demonstrated experience as a security advisor or consultant
- Knowledge of ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security Controls, PCI DSS, Cloud Controls Matrix, and MITRE ATT&CK is a plus
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes
Benefits:
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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