Senior Account Relations Coordinator
Posted 13hrs ago
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Job Description
Senior Account Relations Coordinator supporting VIP employer groups in Alabama. Resolving billing and customer service issues while improving retention and customer adoption.
Responsibilities:
- Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory
- Provide dedicated support and issue resolution, with specialized focus on billing and customer service
- Act as a liaison between employer groups and key internal departments
- Provide solutions that meet customer needs, improve account retention, and maintain business goals
- Offer training and support to internal and external customers on administrative processes, tools, and services
- Maximize customer and field staff understanding and utilization
Requirements:
- Bachelor’s Degree From Four-Year College or University general area of study required; in lieu of Bachelor’s degree, 3-5 years of job specific, customer service-related experience or Associate’s degree with 1-3 years of job specific, customer service related experience
- Excellent customer service skills
- Advanced analytical skills
- Advanced proficiency with PC Windows-based software including Microsoft Office applications
- Advanced knowledge of enrollment, group set up and billing systems, including OIPA, Alegeus, Mainframe, OnBase, and Afenroll
- Ability to adapt to new software technology applications
- Strong organizational skills with proven attention to detail
- Outstanding oral and written communication skills
- Ability to communicate with all levels of leadership
- Ability to multi-task
- Excellent interpersonal skills
- Ability to work well in a team environment
- Life and Health insurance license
