Senior Agent Architect, Italy
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Job Description
Senior Agent Architect designing enterprise AI integrations for Parloa’s conversational AI platform. Translating customer workflows into reliable LLM prompts and conversational experiences.
Responsibilities:
- Design end-to-end solution architectures for AI Agent deployments integrating Parloa's platform with enterprise systems
- Build and configure integrations using integration platforms and APIs
- Solve complex, multi-system data flows
- Collaborate with Forward Deployed Engineers on custom integration scenarios
- Test architecture, integration reliability, and AI agent performance
- Identify and resolve blockers with Product, Solution Engineering, Sales, and customers
- Scope AI Agent deployments and provide architecture advice and execution support
- Use LLM internals knowledge, including embeddings, to design reliable prompts and agent behavior
- Translate customer workflows into structured conversational components
- Fine-tune conversational flows and voice output using SSML, Lexicons, and Regex
- Document best practices, how-to guides, and product capabilities
Requirements:
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration
- Strong systems thinking and experience solving complex technical problems across multiple systems and data sources
- Experience with complex SaaS implementations at scale, including CRMs, ERPs, contact center platforms, and ticketing systems
- Proficiency in REST API design, JSON/XML data structures, API testing tools such as Postman, and API authentication patterns including OAuth, API keys, and JWT
- Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic
- Expertise in risk assessment and problem-solving
- Strong project and stakeholder management skills
- Ability to analyze customer requirements and translate them into LLM prompts and conversational flows
- Excellent written and spoken Italian and English skills are required
Benefits:
- Equal opportunities for all qualified applicants
- GDPR and ISO 27001-compliant handling of sensitive information
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