Senior AI Enablement Specialist – FE
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Job Description
Senior AI Enablement Specialist at Kong pushing forward AI solutions integrated into multiple business functions. Collaborates closely to build AI tools, automations, and workflows for efficiency.
Responsibilities:
- Spend time inside business teams to understand how they actually work — their tools, processes, pain points, and highest-priority outputs.
- Build AI-powered workflows, automations, and custom tools that address real bottlenecks and deliver measurable time savings.
- Help team members develop their own AI skills through one-on-one coaching, working sessions, and structured practice — moving them from early experimentation to confident, independent use.
- Recognize when a solution built for one team applies to others, and do the work to make it reusable across the organization.
- Establish a clear framework for tracking AI adoption progress across business units and report findings to IT leadership on a regular cadence.
- Set documentation standards for the team — every tool, workflow, and lesson learned should be captured so it doesn't live only in your head.
- Help develop Kong's internal AI governance standards in partnership with IT, Security, and Engineering.
- Mentor junior team members and interns, giving them hands-on experience and clear feedback.
- Stay current on AI developments and translate what's relevant into practical applications for Kong's business context.
Requirements:
- 5+ years of experience in a technical or cross-functional role that required problem-solving across teams and functions.
- A track record of building AI-powered tools, automations, or workflows that changed how real work gets done — with specific examples you can speak to.
- Experience helping others develop new technical skills, whether through formal training, one-on-one coaching, or team enablement programs.
- Clear, concise communication skills — you can explain a technical concept to someone who's never thought about it before, without talking down to them.
- Comfort with ambiguity and self-direction; you don't need a detailed roadmap to know where to start.
- Experience working in or with an IT organization, or a comparable role supporting business operations across multiple functions.
- Hands-on experience with AI development platforms and tools such as Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms. (Preferred)
- Background in change management, organizational development, or a large-scale rollout that required bringing skeptical stakeholders along. (Preferred)
- Experience in consulting, solutions engineering, or a client-facing technical role where you had to earn trust and deliver results quickly. (Preferred)
- Familiarity with the enterprise SaaS tools Kong runs on: Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice. (Preferred)
- Experience creating internal toolkits, playbooks, or training programs that outlived your involvement and were adopted at scale. (Preferred)
- Familiarity with Kong Konnect, Kong Gateway, or API management concepts — understanding how APIs and AI models connect will help you build smarter tools. (Preferred)
Benefits:
- Healthcare benefits
- 401(k) plan
- Short and long term disability benefits
- Basic life and AD&D insurance
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