Senior Analyst, Commercial Operations
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Job Description
Commercial operations analyst optimizing pricing, rebates, master data, and analytics. Supporting Clearwater Paper’s North American paperboard packaging business through data-driven commercial strategy.
Responsibilities:
- Lead commercial operations, advanced analytics, and governance of pricing, customer, rebate, freight, and master data processes
- Develop advanced reporting, dashboards, and analytics covering sales performance, revenue, pricing, inventory, order activity, customer profitability, and commercial effectiveness
- Analyze commercial and operational data to identify trends, risks, opportunities, and performance drivers
- Provide recommendations to sales leadership and serve as a trusted advisor to commercial leadership
- Lead ad hoc analyses and business modeling for strategic planning, pricing decisions, customer initiatives, and operational improvements
- Investigate data and reporting discrepancies, determine root causes, and drive timely resolution
- Support audits through accurate reporting, documentation, and analytical evidence
- Govern commercial pricing, freight, customer agreements, payment terms, rebates, and Commercial Information Request processes
- Lead rebate administration, including validation, calculation, reporting, approvals, and payment processing
- Manage commercial master data, customer setup, routing, pricing, product configurations, and related system data
- Establish and monitor controls, documentation, and governance standards for commercial systems
- Resolve complex commercial operations issues and improve processes
- Identify and implement process improvements, automation opportunities, and system enhancements
- Partner with sales, finance, supply chain, customer service, and other cross-functional teams
- Deliver training, guidance, and knowledge-sharing while championing standardization and continuous improvement
- Perform other duties as assigned
Requirements:
- Bachelor's degree in related field required; equivalent work experience may be considered in lieu of degree
- 5+ years of experience in commercial operations, sales operations, business analytics, or related functions
- 2+ years of experience with pricing administration, rebate management, master data, and commercial analytics
- Advanced proficiency in Excel and data analysis tools used for reporting, modeling, and business decision support
- Proficiency with ERP, CRM, reporting, and commercial operations systems
- Ability to quickly learn and optimize new technologies and processes, including Elixir, CRM/SalesTrackR, Candesce, and EdiStok
- Travel less than 10%
- Must be currently authorized to work full-time in the United States
- Must not require Clearwater Paper's sponsorship for continued legal work authorization in the United States
- Ability to comply with safety procedures and use PPE when entering manufacturing, warehouse, or operational areas
Benefits:
- Medical, dental, vision, and more, generally beginning after 30 days
- Vacation days
- Personal days
- Company holidays
- Remote work option
- Hybrid work model for employees based in Spokane, WA
- Regular team and community events for Spokane-based employees
- Opportunities for remote employees to get to know co-workers and see operations firsthand
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