Senior Application Specialist
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Job Description
Senior Application Specialist ensuring clients effectively understand and utilize Paciolan’s products. Delivering support and guidance to enhance overall customer experience while collaborating with teams.
Responsibilities:
- Deliver high-quality, front-line technical support primarily via phone
- Participate in a rotating after-hours support schedule
- Troubleshoot and resolve complex client issues related to product functionality
- Interpret and explain standard reporting tools and identify discrepancies
- Develop and maintain comprehensive internal documentation and client-facing knowledge base content
- Support pre-release testing by validating new features and functionality prior to client deployment
Requirements:
- 2+ years of hands-on experience with Paciolan’s ticketing products
- Direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software
- Experience in event-day operations, box office management, or related functions
- Solid understanding of database concepts and Paciolan applications
- Exceptional interpersonal, verbal, and written communication skills
- Ability to operate effectively with moderate to minimal supervision
Benefits:
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance and Other Insurance Plans
- Flexible Paid Time Off (minimum 10+ days annually)
- Parental Leave
- 20 Paid Holidays
- 401(k) + Match
- Short/Long Term Disability
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