Senior Application Specialist
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Job Description
Senior Application Specialist providing phone-based technical support and guidance for Paciolan’s software products. Collaborating with Customer Service teams to resolve client inquiries and enhance customer experience.
Responsibilities:
- Deliver high-quality, front-line technical support—primarily via phone (approximately 75%)—to efficiently triage, investigate, and resolve client inquiries
- Participate in a rotating after-hours support schedule to ensure continuity of service
- Troubleshoot and resolve complex client issues related to product functionality, application usage, and database inquiries across the Paciolan product suite
- Interpret and explain standard reporting tools, identify discrepancies, and accurately document requirements for customized reporting solutions
- Develop and maintain comprehensive internal documentation and client-facing knowledge base content
Requirements:
- 2+ years of hands-on experience with Paciolan’s ticketing products
- Direct experience working within a university athletic department, arts organization, or arena that utilizes Paciolan software
- Demonstrated experience in event-day operations, box office management, or related functions
- Solid understanding of database concepts, Paciolan applications, standard desktop software, and emerging technologies, including AI tools
- Exceptional interpersonal, verbal, and written communication skills
- Ability to operate effectively with moderate to minimal supervision
Benefits:
- Medical
- Dental
- Vision
- Health Savings Account
- Life Insurance and Other Insurance Plans
- Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave
- 20 Paid Holidays
- 401(k) + Match
- Short/Long Term Disability
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