Senior Business Analyst
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Job Description
Senior Business Analyst analyzing Canadian pension requirements and configuring CPAS solutions. Supporting client implementations, documentation, training, quality assurance, and relationships at Neumo.
Responsibilities:
- Analyze and gather client requirements and information/data
- Enhance configuration, train clients, improve business processes, and support client satisfaction
- Liaise between pension clients, business teams, technology areas, IT groups, service providers, and programmers
- Analyze, validate, and document business and system requirements
- Support technology solutions aligned with enterprise architecture
- Design, modify, and create business processes for business transformation solutions
- Provide input to improve efficiency and processes
- Maintain client relationships and provide daily support during system development and implementation
- Participate in client status meetings and prepare status reports and meeting notes
- Manage multiple clients and prioritize tasks
- Participate in upgrade and new implementation projects
- Estimate and quote work with programmers
- Conduct JAD sessions to collect business requirements
- Provide client training
- Analyze pension requirements and system modification, enhancement, and error-correction requests
- Propose solutions and document functional specifications with programmers
- Analyze plan documents and prepare or peer-review specifications
- Draft release notes and update delivery documents
- Assist with monthly support and maintenance updates
- Set up client and plan rules in CPAS v5 products with support
- Ensure legislative compliance and accuracy standards
- Develop quality assurance standards/programs for client installations
- Maintain problem logs and write test plans
- Test templates, custom work, and defect fixes
- Enter and update defects in the CPAS Quality system
- Support upselling and configuration of additional CPAS functions
- Contribute to client invoicing through accurate tracking in the CPAS Quality system
Requirements:
- Minimum of 5–7 years of Canadian pension or benefit-related experience
- Minimum of 5–7 years of systems analyst experience
- University degree or equivalent
- Designation or extensive experience/knowledge in pension plan administration (DB and/or DC)
- PPAC or CEBS course is an example of relevant pension education
- Business Analyst Certification
- Exposure to systems/application development
- Client management skills
- Leadership/management skills
- Willingness to travel
- Excellent written and verbal communication skills
- Excellent interpersonal, facilitation/presentation, and negotiation skills
- Advanced organizational, analytical, and problem-solving skills
- Ability to prioritize work, meet deadlines, and perform under pressure
- High integrity and commitment to quality
- Adaptability to changing situations
- Ability to deal with ambiguity and make sound decisions
- Ability to initiate, develop, and maintain effective working relationships
- Initiative and personal accountability
- Ability to remain stationary for most of the day and constantly operate a computer
Benefits:
- Competitive benefits and compensation package
- Remote work setting
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