Senior Business Consultant

Posted 1hrs ago

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Job Description

Senior Consultant at Farlinium delivering high-value CX solutions and mentoring junior consultants. Leading client communications and managing complex projects for transformative results.

Responsibilities:

  • Serve as an independent contributor and project manager, leading major workstreams with high-quality, on-time, and on-budget execution
  • Demonstrate deep understanding of client needs, industry best practices, and organizational dynamics to drive measurable business value
  • Lead critical client discussions, providing clarity and strategic direction in complex situations
  • Mentor and coach junior team members on effective client communication techniques
  • Manage customer accounts with autonomy, seeking strategic advice rather than instruction
  • Identify and communicate process improvement opportunities, enhancing team efficiency
  • Collaborate with clients to design tailored CX solutions, offering proactive recommendations based on past experiences

Requirements:

  • 4+ years of experience in CX consulting, data analysis, or a related field
  • Proven ability to lead complex projects independently, managing multiple stakeholders and priorities
  • Strong analytical skills, with the ability to interpret data and generate strategic recommendations
  • Exceptional verbal and written communication, with expertise in presenting to senior stakeholders
  • Deep understanding of CX methodologies, experience management (XM) technologies, and industry best practices
  • Proficiency with CX tools such as Qualtrics (or equivalent experience with similar platforms)
  • Demonstrated ability to mentor, coach, and develop junior team members
  • Strong organizational and project management skills, ensuring timely and high-quality deliverables
  • Proactive mindset, seeking continuous improvement and identifying growth opportunities.

Benefits:

  • Remote work
  • Mentorship opportunities
  • Professional development
  • Team collaboration