Senior Business Systems Analyst – 12-month Contract
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Job Description
Senior Business Systems Analyst at The Salvation Army optimizing enterprise platforms like Salesforce and ServiceNow. Partnering with teams to translate business needs into functional requirements.
Responsibilities:
- Partner with business and technology teams to design, implement, and optimize enterprise platforms
- Translate business needs into clear functional requirements
- Support platform delivery and integration
- Ensure technology solutions drive measurable business and user outcomes
- Lead end-to-end requirements gathering across business, digital, and operational workflows
- Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
- Partner with architects, developers, and integrators to support platform design and implementation
- Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
- Support vendor evaluation, RFP development, and SaaS solution selection
- Coordinate and support system, integration, and user acceptance testing
- Identify system or process gaps and recommend improvements
Requirements:
- 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
- Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
- Strong expertise in requirements analysis, process modeling, and solution design
- Experience working in SaaS and cloud-based platform ecosystems
- Solid understanding of system integrations, APIs, and relational databases
- Proven ability to collaborate with business leaders, technical teams, and external vendors
- Exceptional communication, facilitation, and stakeholder management skills
- Experience supporting digital transformation initiatives; non-profit experience is an asset
Benefits:
- health and dental benefits
- paid vacation
- sick time
- RRSP’s
- professional development opportunities
- flexibility at work
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