Senior Business Systems Analyst – CLM
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Job Description
Business Systems Analyst enhancing CLM platform for a global sports and entertainment firm. Collaborating across teams to optimize workflows and improve system efficiencies with contract management.
Responsibilities:
- Administer and enhance the contract/workflow (CLM) platform, including configuration, maintenance, and ongoing improvements
- Design and optimize workflows, approvals, forms/UI, fields, and business rules to support scalable business processes
- Manage and improve data structures (tables, fields, relationships) to ensure data integrity and usability
- Support and optimize the end-to-end contract lifecycle, including governance of templates and clause libraries
- Build and maintain dashboards and reports to support business insights and decision-making
- Manage user access, roles, and permissions, ensuring appropriate security and data governance
- Partner with stakeholders to translate business requirements into effective system solutions
- Troubleshoot and resolve issues across workflows, data, integrations, and system performance
- Support and enhance integrations and data flows between systems
- Identify and implement opportunities for automation, standardization, and system improvements, including AI-enabled capabilities, to improve contract operations and efficiency
- Provide global user support during EST business hours, including intake, training, and driving adoption while identifying UX improvements
Requirements:
- 4–7+ years of experience in business systems, platform administration, or workflow-based systems
- Experience working with configurable platforms (e.g., CLM tools, Salesforce, ServiceNow, or similar)
- Strong technical capabilities in: Workflow configuration and logic
- Data modeling (fields, tables, relationships)
- System configuration and troubleshooting
- Experience supporting integrations, automation, or system-to-system workflows
- Ability to think in terms of scalability, system design, and maintainability
- Comfortable working across time zones and supporting global users
- Preferred Qualifications
- Experience working in media, sports, entertainment, or other fast-paced industries
- Experience with contract lifecycle management (CLM) platforms (e.g., Agiloft, Ironclad, Icertis, or similar)
- Exposure to Legal Operations or contract workflows
- Exposure to data modeling, integrations, automation concepts, or AI-enabled features
- Interest in learning and supporting adjacent workflow or project management tools (e.g., Asana, Monday.com)
Benefits:
- Health insurance
- Bonuses
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