Senior Business Systems Analyst – Dynamics 365 Supply Chain
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Job Description
Senior Business Systems Analyst configuring Dynamics 365 supply-chain solutions for Fulfillment and Logistics customers. Leading requirements, integrations, testing, and go-live delivery across e-commerce, warehouse, and transportation processes.
Responsibilities:
- Meet with internal and external customers to provide thought leadership, enhance and automate business processes, and document requirements and system designs
- Work with users, customers, and developers on solution designs for order management, inventory management, warehouse management, shipping, and transportation management
- Implement supply chain solutions for Fulfillment and Logistics customers using EDI, APIs, Amazon, Shopify, and Dynamics 365 integrations
- Configure Dynamics 365 functionality for e-commerce, sales and billing, procurement and sourcing, demand planning, item management, BOM, production control, inventory control, quality assurance, receiving, putaway, pick-pack-ship, and freight/carrier load management
- Support, monitor, and troubleshoot SCM ecosystem integrations including client portals, EDI, OMS, WMS, TMS, shipping systems, label printing, and mobile devices
- Gather and document requirements and visualize processes using workflow diagrams
- Create end-user test scripts, facilitate user acceptance testing, and obtain user sign-off
- Develop cutover and contingency plans and manage go-live execution
- Adhere to change control processes for SOX compliance and support auditors with documentation and system demonstrations
Requirements:
- Bachelor's degree, preferably in a business or technology discipline
- 7+ years of total professional IT experience, preferably in business systems and analysis
- 2+ years of ERP implementation and support experience with Dynamics 365
- 1+ years working in a supply chain environment, including e-commerce, order, warehouse, or transportation management
- Understanding of complex business requirements
- Strong requirements gathering and gap analysis experience
- Experience documenting business process flows
- Strong organization and attention to detail
- Ability to communicate verbal and non-verbal messages articulately and succinctly
- Active listening skills
- Skilled at facilitating small and large groups
- Ability to remain calm under pressure and instill confidence across project teams
- Ability to manage conflict tactfully and facilitate consensus
- Ability to identify when to escalate issues
- Ability to set priorities, multitask across concurrent high-priority assignments, and work with team members at all organizational levels
- Skilled at building and delivering client presentations
Benefits:
- Up to 10% travel may be required as needed by project work
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