Senior Business Systems Analyst
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Job Description
Senior Business Systems Analyst designing Salesforce architecture and GTM systems for Apollo.io, an AI-native revenue platform. Partnering across revenue teams on quote-to-cash infrastructure, automation, and AI-driven CRM capabilities.
Responsibilities:
- Build knowledge of Apollo’s GTM business processes and technology stack
- Maintain the systems architecture map and process flow diagrams
- Serve as the primary GTM Systems partner for an assigned domain
- Own ongoing systems support and incremental sprint improvements
- Lead bi-weekly alignment and backlog grooming sessions
- Partner with Sales leadership and Sales Operations to streamline renewals
- Make and defend Salesforce architecture decisions
- Partner with engineers on AI-driven GTM builds, including call coaching, deal scoring, demo automation, and AI-assisted CRM data capture
- Support design, build, testing, rollout, and maintenance of quote-to-cash infrastructure
- Refine the opportunity model for new business, upsell, and renewal opportunities
- Own Salesforce initiatives and end-user support end to end
- Build and maintain Salesforce automation using Flows, Apex, and LWC
- Manage users, profiles, roles, permission sets, page layouts, fields, objects, and record types
- Handle Salesforce data imports, exports, and upserts
- Implement and administer integrated tools such as Chili Piper, Ironclad, and Gong
- Promote Salesforce best practices and end-user adoption
- Maintain thorough functional and technical systems documentation
Requirements:
- 4+ years of business analysis or consulting experience
- 4+ years of hands-on Salesforce administration or development experience
- College degree in a technical field or equivalent work experience
- Deep understanding of go-to-market processes across Marketing, BDR, Sales, and CS/Onboarding
- Experience with Salesforce custom fields, custom objects, roles, profiles, permission sets, sharing settings, and automation
- Proficiency with Salesforce Flow, Process Builder, and Data Loader
- Ability to translate ambiguous business problems into scoped, well-designed solutions
- Experience making and defending architecture decisions
- Experience with end-to-end feature and system implementations, including requirements, vendor selection, design, configuration, QA/UAT, deployment, training, and communication
- Experience with Agile methodology
- Ability to manage multiple projects in a high-growth, fast-paced environment
- Strong logic, analytics, and problem-solving skills
- Microsoft Excel power-user proficiency
- Genuine fluency with AI-assisted development tools and AI-native GTM workflows
- Ability to structure systems and data for reliable AI interpretation
- Understanding of AI limitations, validation, testing, and production CRM data integrity
- Salesforce Administrator certification, Trailhead account, Sales Cloud, CPQ, Service Cloud, 100+ user Salesforce environment, and high-growth company experience are nice to have
Benefits:
- Equity
- Company bonus
- 401(k) plan
- At least 10 paid holidays per year
- Flex PTO
- Parental leave
- Employee assistance program
- Wellbeing benefits
- Global travel coverage
- Life, AD&D, STD, and LTD insurance
- FSA/HSA
- Medical, dental, and vision benefits
- Resources, support, and autonomy for professional growth
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