Senior Business Systems Engineer
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Job Description
Business systems engineer designing and implementing workflows, integrations, and data solutions. Improving operational efficiency and decision-making for Alignment Health’s senior-focused healthcare services.
Responsibilities:
- Partner with business and operational teams to understand processes, identify gaps, and define business requirements
- Analyze operational challenges and develop solution recommendations
- Determine whether needs are best addressed through process improvements, technology solutions, data structures, reporting capabilities, or workflow automation
- Prioritize initiatives based on business value, risk, complexity, and resource requirements
- Define success measures and expected outcomes
- Design, configure, develop, test, deploy, and maintain business solutions
- Develop prototypes and convert approved concepts into production-ready solutions
- Create and maintain technical and functional documentation
- Manage solutions throughout their lifecycle, including enhancements and issue resolution
- Ensure solutions meet security, supportability, and governance requirements
- Develop workflows, forms, routing processes, approvals, and case management solutions
- Build integrations between systems, applications, and data sources using APIs, connectors, and scripting tools
- Design data models, validation controls, and information structures
- Establish standards, templates, and reusable components
- Support user testing, implementation, training, and change management
- Provide production support and troubleshoot issues
- Monitor solution performance and recommend enhancements
- Measure and report operational outcomes and business value
- Communicate project status, risks, issues, and results to stakeholders
- Work cross-functionally with business unit leaders as an individual contributor
Requirements:
- Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, Business, Healthcare Administration, or a related field; or equivalent combination of education and experience
- Six (6) or more years of experience in business systems, solution development, business process improvement, application development, data management, or a related field
- Experience designing, developing, implementing, and supporting business applications, workflows, databases, or operational solutions
- Experience gathering requirements and delivering solutions from concept through production support
- Experience using workflow, automation, or low-code platforms such as ServiceNow, Microsoft Power Platform, SharePoint, Salesforce, or similar technologies
- Experience with SQL, relational databases, APIs, integrations, testing, and production support
- Experience with business intelligence and reporting tools such as Power BI
- Experience in healthcare or other regulated environments
- Experience supporting claims, payment integrity, provider operations, member operations, or clinical functions
- Business process analysis and requirements gathering
- Solution design, application development, and workflow automation
- Data modeling and database concepts
- Systems integration and API development
- Understanding of security, access management, change control, and data governance practices
- Ability to manage multiple priorities and work independently
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