Senior Cloud Network Engineer
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Job Description
Senior Cloud Network Engineer supporting 11:11 Systems’ cloud networks and disaster recovery customers. Leading complex troubleshooting, security, documentation, and infrastructure changes.
Responsibilities:
- Provide dedicated customer-facing support for 11:11 Systems’ cloud network systems, including configuration, troubleshooting, monitoring, and complex escalations
- Own and provide accountability for assigned responsibilities involving cloud network systems
- Lead network troubleshooting during incidents and resolve issues within SLA commitments
- Participate in on-call rotation
- Document work in the company ticketing system and maintain knowledge-base documentation
- Develop and maintain custom reporting, platform-specific build and support documentation, diagrams, and Customer Design Requirements (CDRs)
- Assist with detailed Service Incident Reports (SIRs), including root-cause analysis and preventative measures
- Plan and execute changes for incidents, customer requests, lifecycle, implementation, and decommission projects, often outside normal business hours
- Triage incident, change, and request tickets for Enterprise Cloud Infrastructure and Disaster Recovery customers
- Manage switches, firewalls, load balancers, IPSEC VPNs, and WAN networking configurations
- Implement and administer network security hardware and software while enforcing network security policy
- Provide overflow support for Cloud Services deployment engineering functions
- Support the Network Solution Architect team regarding customer network designs
- Pursue advanced certifications and stay current with Cisco, F5, and VMware technologies
- Follow 11:11 Systems service-management best practices
- Handle company data and information according to data-handling agreements, procedures, and policies
- Review and follow company policies, data-privacy practices, annual compliance training, and policy acknowledgements
- Perform other duties as assigned
Requirements:
- Bachelor’s degree in technical discipline or related field experience
- 10+ years recent experience as a technical, hands-on, Cisco-based network engineer
- Cisco CCNP/CCIE certified with documented work experience
- Experience working with global data center environments
- Solid experience supporting and implementing virtualization clusters (VMware) and software-defined networking, including VMware NSX
- Expert-level experience with Cisco Nexus, Catalyst, ASA/ASR, and F5 LTM, APM, ASM hardware platforms
- Excellent troubleshooting skills
- Experience managing enterprise-scale, highly available, mission-critical network infrastructure
- U.S. Citizenship required
- Preferred: expert-level experience with BGP and OSPF
- Preferred: experience with Citrix, Fortigate, Netscaler, SonicWall, and Juniper equipment
- Preferred: professional experience in consulting or enterprise customer-facing technical support
- Preferred: senior-level experience with network design and architecting network topologies for diverse environments
- Ability to pursue positive outcomes for assigned tasks independently
- Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities
Benefits:
- Full-time remote position
- On-call rotation participation
- Opportunity to pursue advanced certifications
- Annual compliance training certification and policy acknowledgements
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