Senior Cloud & Ops Engineer
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Job Description
Senior Cloud&Ops Engineer providing advanced technical support for Avenga’s enterprise cloud infrastructure products. Troubleshooting complex issues, managing outages, and maintaining customer environments.
Responsibilities:
- Provide technical support for cloud infrastructure products and operator suites
- Perform in-depth log debugging and analysis
- Support customer KPIs and SLAs
- Execute software upgrades and patching
- Lead emergency recovery for outages
- Maintain customer lab environments
- Mentor and train other engineers
- Document technical solutions and contribute to the knowledge base
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or related technical field
- Experience in customer-facing technical support roles
- Strong troubleshooting skills for complex technical issues
- Excellent written and verbal communication skills in English (Advanced)
- Solid L2/L3 networking knowledge: stacks, switching, routing, firewalls
- Experience working with Linux
- Ability to manage and prioritize multiple customer issues in dynamic, high-pressure environments
- Must be a US Citizen
- Experience with Docker and Kubernetes (nice to have)
- Familiarity with ELK stack (nice to have)
- Background working with Telecommunication Providers (nice to have)
Benefits:
- Opportunities to innovate, mentor, and grow within a global technical support organization
- Exposure to cutting-edge cloud infrastructure technologies based on open-source platforms
- Collaboration with engineers and technicians across multiple product lines and global regions
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