Senior Coordinator, Industrial Sales
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Job Description
Remote Industrial Sales Coordinator supporting WM’s environmental waste-management operations. Maintaining customer records, billing data, reports, and process improvements for sales teams.
Responsibilities:
- Set up and maintain digital customer records
- Provide administrative support for the Technical Service Center and Industrial Sales Team
- Provide service and support for internal and external customers
- Lead process change initiatives
- Contribute to onboarding new Industrial Sales Coordinators
- Conduct routine data maintenance of sales, web, landfill, Visor, and company landfill systems
- Perform data entry into WM systems
- Perform quality assurance reviews of account setups
- Prepare customized bills, system exports, letters, and correspondence
- Prepare volume and revenue reports for sales representatives and customers
- Support billing inquiries and special bills
- Coordinate waste profile renewals
- Maintain electronic and hard-copy filing systems
- Provide customer support via phone and email
- Perform special projects and other duties assigned by the Supervisor
- Train and mentor new Industrial Sales Coordinators
- Train existing employees on process changes and tool enhancements
- Identify process improvement opportunities and execute implementation
- Act as an interdepartmental liaison to resolve issues and improve partnerships
- Lead market area projects
Requirements:
- Must live and work in the US
- High School Diploma or GED (accredited)
- 3 years of relevant work experience in addition to the education requirement
- Ability to use standard office equipment such as computers, phones, and copy machines
- Ability to work primarily in a professional office environment
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Stock purchase plan
- Company matching on a 401(k)
- Paid vacation
- Paid holidays
- Paid personal days
- REAL ID or TSA-approved alternative support/requirement for business travel or federal property access
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