Senior Director, Merchant Services
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Job Description
Senior Director leading strategy and revenue growth in merchant services for WEX’s payment products. Focusing on merchant onboarding and technical integration for fuel and non-fuel products.
Responsibilities:
- Identify and capture incremental revenue opportunities by expanding fuel and non-fuel product acceptance among underutilized merchant sites
- Drive the evolution of technical integration standards, including APIs, network configurations, and non-persistent port setups
- Oversee the end-to-end merchant journey—from initial sales engagement, agreement creation to technical certification
- Act as the primary liaison between Sales, Engineering, Legal, Operations, Authorization Gateway, Network Operations and Finance
- Shape compliance standards for card sales, ensuring frictionless authorization and data validation in collaboration with POS providers and Networks
- Direct the management of SSVR settings, firewall/VPN configurations (Aviatrix), and error-handling protocols
- Serve as a trusted advisor, presenting WEX’s value proposition to executive-level stakeholders and resolving complex customer inquiries
- Hire, train, and equip business development and technical onboarding professionals with tools like Jira to manage complex project pipelines
Requirements:
- Bachelor of Business, Technical or Equivalent Management Degree
- 10+ Years of Technical Experience
- 10+ Years of Contract Negotiation Experience
- 10+ Years of Leadership Experience
- 10+ Years of Technical Proficiency: Demonstrated experience in payments/fintech environments, specifically with merchant onboarding, APIs, and network configurations
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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