Senior Director of Fulfillment Operations
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Job Description
Senior Director of Fulfillment Operations at Harbor Compliance driving automation adoption and leading compliance analyst organization. Focusing on improving operational efficiency and achieving performance targets.
Responsibilities:
- Drive adoption of automation tools built by the Sr. Director of Process Engineering — ensuring all eligible filings follow automated paths and owning adoption rates
- Partner with the Sr. Director of Process Engineering on a systematic approach to rapidly extract and document compliance analyst knowledge; prioritize and track this via metrics (e.g., filing types documented) to scale automation and agentic workflows as efficiently as possible.
- Establish systems to monitor QA trends, triage root causes (automation vs. analyst quality), route system gaps to the Process Engineering team, and manage CA performance deficiencies through formal HR channels.
- Lead compliance analyst org (Corporate & Nonprofit) and QA — set standards, manage performance, and drive the automation-first talent transformation
- Build cost-per-filing measurement system from scratch, set baselines, and drive improvement with the Sr. Director of Process Engineering and Finance (shared metric)
Requirements:
- 7+ years ops leadership, including 3+ years managing manager-level teams in high-volume environments (compliance, BPO, professional services, or similar)
- Proven experience driving automation adoption and leading the human change management behind operating model transformation
- Track record of org transformation: role redesign, performance standard resets, and talent transition at scale
- Demonstrated success in rigorous performance management, establishing strict team accountability to output metrics, process consistency, and quality work
- Built operational measurement systems from scratch (unit economics, SLAs, cost-per-unit tracking)
- Strong analytical ability to own operating scorecards, cost-per-unit models, and adoption metrics
- Compliance filing experience preferred, but strong automation/transformation leaders from adjacent industries are welcome.
Benefits:
- health benefits
- flexible paid time off
- parental leave
- fertility and adoption assistance
- 401(k)
- educational reimbursement
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