Senior Engineer, Cloud Operations – Contract Position
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Job Description
Senior Cloud Operations Engineer building reliable AWS and GCP infrastructure for Pindrop’s cybersecurity platform. Operating scalable, observable systems that protect enterprise voice, video, and digital interactions.
Responsibilities:
- Design, document, build, operate, and optimize large-scale, highly available, multi-cloud infrastructure and services
- Own and evolve key components of the SaaS platform running on AWS and GCP
- Manage, improve, and scale the observability stack and operational processes
- Analyze performance, usability, and platform stability issues and propose long-term solutions
- Identify bottlenecks, manual workflows, and suboptimal processes and automate them into reliable, measurable systems
- Work on multiple initiatives in parallel and collaborate across teams to establish and promote best practices
- Mature engineering processes from ad hoc to well-documented, optimized, and repeatable
- Improve scalability, cost efficiency, and reliability of cloud components
- Participate in a 24/7 on-call rotation
- Complete 30-, 60-, and 90-day onboarding objectives, including learning products and environments, contributing to initiatives, reviewing pull requests, participating in design discussions, and taking ownership of components
Requirements:
- Experience designing, building, and operating large-scale, automated cloud systems across multiple regions and zones in AWS and GCP
- Hands-on experience with Kubernetes (EKS/GKE) and service mesh technologies
- Strong background in observability systems for monitoring, alerting, and performance analysis
- Experience building and optimizing centralized logging pipelines for large-scale systems
- On-call experience, including troubleshooting, incident response, and system administration
- 5–7 years of experience in DevOps, SRE, or similar cloud-focused roles
- Proficiency with Terraform, Packer, Ansible, Helm, Flux/ArgoCD, and Istio
- Strong scripting skills; Python, Bash, and/or TypeScript preferred
- Hands-on experience with CI/CD ecosystems and tooling, including GitHub/GitHub Actions, Jenkins, JFrog, VMware, Prometheus, and Grafana
- Experience with relational databases such as PostgreSQL or MySQL, including HA design, query optimization, and debugging
- Proven experience operating distributed systems and applying CI/CD best practices
- Telephony infrastructure experience is a plus
Benefits:
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- Remote-first culture
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