Senior Engineer
Employment Information
Job Description
Senior Engineer focusing on manual testing and quality assurance processes while working remotely from Mexico. Requires hands-on experience in test management tools and feature rollout planning.
Responsibilities:
- Manage test case authoring, defect logging and management, manual testing, and mobile testing
- Contribute to preparations for feature rollouts and content migration projects
- Utilize JIRA and Test Rail for hands-on experience
- Update and manage content on SPO/CMS sites according to business needs
- Convert complex customer requirements into user stories and manage requirement traceability
- Work independently on application issues and enhancements
- Identify areas for improvement and collaborate with cross-functional teams
- Engage in testing reviews, estimation, and monitoring
Requirements:
- Hands-on experience is a must on: Test case authoring, Defect logging, and management, Manual testing, STLC - General Experience, Mobile Testing, Test Planning and Strategy (Strong), Test Reporting (Strong)
- Test Reviews, Test Estimation, Testing KPIs, Test Monitoring and Control (Capable)
- Contributing to preparing testing and overall game plan for any major feature rollout or for a content migration project
- Hands-on experience on JIRA, Test Rail
- Managing the content updating on SPO/ CMS sites as per business needs
- Understanding customer complex requirements and converting them to simple user stories with defined acceptance criteria, backlog grooming, and prioritization, Managing the requirement traceability
- Ability to Work Independently on application issues and enhancements within the defined timeframe
- Identifying the area of improvement and planning accordingly. Inclination towards knowledge management, continuous service improvement, automation, and periodic reporting.
- Co-ordination, collaboration, and follow-up with other vendors (application interface owners) for ticket resolution
- Excellent Troubleshooting and Analytical Skills.
- Sharp learning capabilities to engage and excel on different tech stacks.
- Self-organized to collaborate with cross-functional teams to ship new enhancements to applications as per best practices with the highest quality standard.
- Strong interpersonal and communication skills and the ability to work effectively by collaborating with a wide range of stakeholders (multi-vendor environment), transfer, and track tickets to closure, as needed.
- Flexible to work in shifts as required, with coverage for EST business hours (6:30 P.M. – 3:30 A.M. IST), understand business criticality, and provide extended support whenever required.
- Hands-on knowledge of any ITSM tool preferably ServiceNow.
- Working knowledge of ITIL module. Must understand Critical Incident Management processes, Change Management, and Problem Management processes.
- Should be able to execute and prepare reports by running test scripts provided by automation QA
Benefits:
- Flexible work arrangements
- Professional development
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