Senior Forward Deployed Engineer
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Job Description
Senior Forward Deployed Engineer building customer workflows for PackageX’s Vision AI-powered physical logistics platform. Owning enterprise discovery, solution configuration, pilots, and commercial close.
Responsibilities:
- Work directly with prospects, customers, technology partners, platform, AI, and GTM teams
- Understand complex physical operations and design and build high-value workflows
- Establish ROI and move enterprise opportunities from discovery through commercial close and go-live
- Own customer relationships and enterprise opportunities while remaining hands-on in workflow design and configuration
- Conduct customer operational and workflow discovery
- Design current-state and future-state workflows
- Configure PackageX workflows and build hands-on solutions
- Set up, test, and technically validate pilots
- Articulate technical and business value
- Identify and manage technology partner relationships
- Develop and progress target accounts from prospecting and discovery through solutioning and close
- Build relationships across operational, technical, and executive customer stakeholders
- Qualify, progress, and own enterprise opportunities through customer decision and commercial close
- Travel to customer sites for workflow mapping, operational walkthroughs, pilot support, readouts, and go-live activities
- Partner with GTM AI and leadership on account strategy, stakeholder mapping, follow-up, opportunity progression, and commercial process
- Configure workflows, rules, forms, logic, automations, and solution components
- Test workflows and troubleshoot configuration, workflow, data, integration, and operational issues
- Document workflow requirements, assumptions, dependencies, configuration logic, and implementation decisions
- Build repeatable workflow playbooks by industry and use case
- Remain involved after close in workflow configuration, technical solution integrity, significant solution changes, and technically complex expansions
- Independently run operational and commercial discovery within the first 90 days
- Build and demonstrate working PackageX solutions, run successful pilots and executive readouts, and identify reusable workflows and platform patterns
Requirements:
- 5–8 years in forward-deployed engineering, solutions engineering, technical sales, solutions architecture, or technology consulting
- Experience working directly with enterprise customers
- Experience configuring or implementing enterprise software platforms from sales discovery to solution design and go-live
- Experience owning substantive customer relationships
- Ability to connect technical solutions to operational outcomes and business value
- Strong commercial aptitude and interest in qualification, executive engagement, opportunity progression, and closing
- Strong understanding of operational workflows, systems, data flows, integrations, and implementation dependencies
- Comfortable with APIs, integrations, configuration logic, and technical documentation
- Strong communication skills with business and technical stakeholders
- Comfortable creating structure in fast-moving, ambiguous environments
- Strong curiosity about logistics, supply chain, and physical operations
- Customer-facing, hands-on builder mentality
- Strong workflow and systems thinking
- Strong customer presence and relationship-building ability
- High ownership from problem discovery through customer decision
- Ability to simplify, configure, and test complex workflows
- Comfortable being in the field with customers and in ambiguous environments
- Strong documentation discipline and thoughtful, clarifying questions
- Low ego, high ownership, proactive, and detail-oriented
- Strong bias toward winning a deal and getting customers live
Benefits:
- Performance-based bonus tied to qualified opportunity progression, workflow quality, successful pilots, customer value creation, and ARR/commercial outcomes
- Meaningful equity grant aligned with the company’s stage and the scope of the role
- Competitive medical, dental, and vision insurance
- 401(k) plan
- Paid time off and company holidays
- Remote or hybrid work flexibility, depending on location and business needs
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