Senior Genesys Telecom Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Telecom Engineer developing and maintaining Genesys Cloud CX solutions. Collaborating with teams to enhance customer and employee engagement in ComPsych's contact center.
Responsibilities:
- Design, implement, and maintain Genesys Cloud CX solutions
- Configure and manage IVR systems, ACD, and Workforce Management tools
- Monitor system performance and provide technical support
- Collaborate with cross-functional teams
- Develop and execute test plans for new releases
- Provide end-user support and training
- Keep abreast of new trends in the contact center industry
- Document all system configurations and updates
- Participate in on-call rotations
- Implement and support audio/video conferencing hardware and software
- Manage domestic and international telecommunications vendors
Requirements:
- Genesys Cloud CX architecture and implementation
- Experience in multichannel Genesys applications (Voice, SMS, Chat, Video, and Email)
- Maintenance and support of Genesys Cloud, including but not limited to Architect Flows, APIs, Data Actions, Outbound campaigns, call recording, speech and text analytics, and outbound dialer
- Strong knowledge of the design and administration of IVRs
- Administration and support for Workforce Management
- Experience with call routing and voice response
- Experience with ticketing systems and change management
- Excellent customer service skills
- Willingness and ability to work hours necessary to meet project deadlines as required
- Must participate in an on-call rotation; some travel may be required, although rare
- College degree or equivalent experience
- 7+ years of Telecom engineering
- 3+ years of hands-on Genesys Cloud CX experience
- Relevant Genesys Cloud CX and Genesys Workforce Management certifications are a strong plus
Benefits:
- Full benefits package
- Paid Time Off (PTO)
- Medical
- Dental
- Vision
- 401(k) with match
- Robust EAP
- Wellness program
- And much more
Similar Jobs
Senior Privileged Access Management Engineer
Senior Privileged Access Management Engineer managing PAM capabilities for Republic Services and leading technical guidance for enterprise security solutions.
Journeyman Marine Propulsion Engineer
Journeyman Marine Propulsion Engineer supporting US Coast Guard with marine vessel design and evaluation. Involves system inspections, technical reviews, and engineering analysis at AMERICAN SYSTEMS.
Engineer I, SOC
Entry-level Engineer I position in security operations at NextGen Healthcare. Collaborate on security processes and tools while gaining experience in a supportive environment.
Identity Management Engineer
Identity Management Engineer supporting GDIT's healthcare systems, focusing on Oracle Identity Management applications and IAM processes. Involved in identity monitoring, user provisioning, and system documentation.
Senior Release Train Engineer
Senior Release Train Engineer leading SAFe Agile Release Train supporting federal programs. Facilitating Agile practices and ensuring compliance with federal governance and security requirements.
Senior Asset Engineer
Asset Engineer managing natural gas and water systems planning with a focus on hydraulic modeling and infrastructure scoping. Joining EQT's collaborative team to drive growth initiatives.
EUC Engineer
EUC Engineer focusing on imaging and deployment with expertise in Microsoft Intune and Windows environments. Managing hardware support and endpoint management for enterprise devices remotely.
SailPoint Engineer
SailPoint Engineer tasked with architecting and overseeing onboarding solutions for enterprise applications using SailPoint ISC. Collaborating with multiple teams to ensure compliance and governance in identity security.
Ingénieur d'affaires
Business Engineer promoting Viessmann's climate and energy solutions in France to key accounts and installers. Responsible for driving sales and client project support.
BIM VDC Engineer – Critical Infrastructure
BIM/VDC Engineer leading critical infrastructure projects at Smart Tech Contracting. Responsible for BIM management, model coordination, and collaboration with project teams in remote settings.
Marketo Engineer
Marketo Engineer focused on helping clients with Adobe solutions. Recognized authority in Marketo Engage and integrated solutions.
Senior Forward Deployed Engineer
Senior Forward Deployed Engineer at Frontera, focusing on technical success of clinic implementations and optimizations while coding and debugging complex customer environments.
Detection, Corporate Security Engineer
Detection & Corporate Security Engineer strengthening detection capabilities for Quora's Quora and Poe products. Collaborating with security engineers and IT teams to protect critical assets.
ITIL Automation – Orchestration Engineer
ITIL Automation / Orchestration Engineer streamlining service delivery across ITSM platforms. Designing automations and building orchestration workflows for Defense programs.
Support Escalations Engineer
Support Engineer at Inngest solving developer problems through investigation and communication. Engaging with customers to troubleshoot issues and improve documentation based on learnings.
Workfront Engineer – Advertising
Adobe Workfront Engineer specializing in work management solutions at Truelogic. Responsible for configurations, workflow automation, and system integrity.
Workfront Engineer – Advertising
Adobe Workfront Engineer configuring and optimizing work management solutions in a leading nearshore staff augmentation company. Collaborating with teams to streamline enterprise operations.
Adobe Workfront Engineer
Adobe Workfront Engineer optimizing work management solutions at Truelogic. Collaborating with senior team members to enhance enterprise operations and streamline processes.
Workfront Engineer – Advertising
Adobe Workfront Engineer supporting design, configuration, and optimization of work management solutions for a technology-first creative network. Collaborate with top U.S. companies to solve complex business challenges.
Adobe Workfront Engineer
Adobe Workfront Engineer supporting design and configuration of work management solutions for top companies in a remote role. Engage with senior team members to streamline enterprise operations and improve workflows.