Senior Group Manager, Product Management – Merchant and Partner Onboarding
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Job Description
Sr./Group Product Manager driving product strategy and enhancing onboarding solutions at CSG. Collaborating with cross-functional teams to increase adoption and revenue for the business.
Responsibilities:
- Be involved in the product throughout all stages of the lifecycle, including conception, definition, development, release, and post-release activities.
- Gather and analyze data on new product ideas, evaluating financial viability and market potential.
- Partner with product development teams on new products and enhancements to existing solutions.
- Ensure achievement of strategic product objectives.
- Play a proactive role in product planning and design to differentiate offerings from competitors.
- Collaborate closely with training, sales, customer support, and product support teams on product positioning, demos, and training materials.
- Identify market needs and opportunities to enhance merchant and partner onboarding experience and create execution plans to capitalize on these opportunities.
- Remain connected to customers to ensure Onboarding experience continues to evolve in line with market needs and company revenue and profitability goals.
- Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience
- Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc.
- Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability
- Partner with R&D and developers to enhance/evolve onboarding experience in line with overall product roadmap and vision
- Lead and mentor a small team, including Product Managers and Associate Product Managers.
Requirements:
- Bachelor’s degree in Computer Science, related field or equivalent experience
- 8+ years of product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment.
- Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences.
- Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership.
- Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests).
- Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality.
- Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes.
- Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and leading/coaching other Product Managers (directly or through mentorship).
- Experience writing SQL queries and end-to-end management of Power BI reports and dashboards
- Ability to read, write, speak, and understand English in a professional business environment.
Benefits:
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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