Senior IT Asset Management Consultant
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Job Description
Consultor de Gestão de Ativos de TI na Cisco, gerenciando a Base Instalada e otimizando recursos. Analisando inventários e conduzindo processos de gestão de ativos com clientes.
Responsibilities:
- Manage and maintain customers' Installed Base (Installed Base – IB) for Cisco.
- Ensure all assets are correctly linked to contracts, locations, and support levels.
- Administer the lifecycle of Cisco assets, reducing risks related to end-of-support/obsolete equipment (LDoS) and unidentified assets.
- Identify opportunities to optimize clients' infrastructure.
- Consolidate and reconcile information from multiple data sources.
- Maintain up-to-date metrics related to hardware and software inventory.
- Manage information on: Asset inventory, Licensing, Software consumption, Lifecycle, Compliance.
- Prepare managerial, operational, and executive reports.
- Develop analyses to support clients' strategic decisions.
- Lead the onboarding process for new clients.
- Conduct research on clients' environments and organizational structures.
- Present executive analyses and recommendations related to the Installed Base.
- Prepare and deliver presentations for: Monthly Business Review (MBR) and Quarterly Business Review (QBR).
- Understand clients' asset management processes.
- Recommend improvements to optimize asset governance.
- Identify inconsistencies and execute Move Add Change Delete (MACD) processes.
- Translate large volumes of data into strategic, actionable insights.
Requirements:
- Minimum of 4 years of experience in customer service and client relationship management.
- At least 2 years of experience in Asset Management, IT Asset Inventory, or similar roles.
- Knowledge of IT asset lifecycle management.
- Experience analyzing hardware and software inventory.
- Understanding of technology asset governance.
- Advanced Excel skills, including: VLOOKUP, PivotTables, and advanced formulas.
- Ability to work simultaneously across multiple systems and tools.
- Knowledge of Cisco products and services.
- Experience with Cisco Asset Management Services.
- Knowledge of Cisco support contract management.
- Experience with software consumption metrics and telemetry.
- Knowledge of databases and query/analysis languages (SQL or similar).
- Experience handling large volumes of data (Big Data Analytics).
- Experience working in global corporate environments.
Benefits:
- Remote work
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