Senior IT Operations
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Job Description
Senior IT Operations team member managing technical support and SaaS tools for Drata's mission-driven team. Ensuring security, compliance, and process improvements for effective operations.
Responsibilities:
- Own the end-to-end onboarding and offboarding process
- Provide technical support and assistance via phone, email, slack, or remote desktop
- Act as an escalation point for complex support issues
- Collaborate with the broader IT team to ensure tickets are resolved accurately and on time
- Participate in the administration of core SaaS platforms
- Own hardware lifecycle management across Apple devices
- Maintain accurate hardware asset inventory
- Identify and drive process improvements across IT operations
- Contribute to the IT knowledge base
- Stay current on emerging technology
Requirements:
- 5-7 years in an IT Operations or similar role
- Deep technical knowledge of macOS
- Hands-on experience with IAM and SSO/SAML solutions
- Experience managing and administering SaaS platforms
- Experience with MDM platforms such as JAMF, Kandji, or Fleet
- Experience with Jira Service Management (JSM) or a similar IT ticketing platform
- Solid networking fundamentals - DNS, firewalls, and RFCs
- Strong troubleshooting and root-cause analysis skills
- A genuine curiosity and drive to keep learning
- A collaborative, empathetic communication style
- Ability to manage multiple, competing tasks & priorities with ease
Benefits:
- Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
- Comprehensive wellness benefits and healthcare concierge services
- A comprehensive suite of financial benefits, including a 401(k) plan
- Company-paid life and disability insurance
- Tax-advantaged spending accounts
- Paid Parental Leave policy after six months of employment
- Access to Kindbody fertility and family-building benefits
- Generous annual stipends for both professional and personal development
- Flexible vacation policy
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