Senior Manager, Customer & Commercial Operations
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Job Description
Senior Manager scaling customer operations for Optain’s AI-powered healthcare screening platform. Owning hardware deployments, servicing, commercial contracts, and AI workflow automation.
Responsibilities:
- Own US customer operations connecting commercial momentum to customer outcomes
- Manage camera ordering and inventory from manufacturing partners
- Coordinate hardware delivery with the sales pipeline and new customer deployments
- Stand up and run the US camera servicing function, including repairs, replacements, and loaner units
- Own commercial contract execution from terms through signature
- Partner with sales on commercial terms, draft and redline customer contracts, and manage outside counsel when warranted
- Design contract structures for health systems, provider groups, and independent practices
- Secure data rights supporting the AI roadmap
- Build reusable contract templates, workflow tooling, signing-authority routing, and playbooks
- Manage legacy contract obligations and support compliance with customer agreements
- Draft internal policies and SOPs
- Build AI-powered automation to reduce manual workflow effort and scale operations
Requirements:
- 3-5 years in business or operations roles
- Hands-on ownership of hardware logistics or commercial contract management; both is a plus
- Startup experience strongly preferred, ideally in a Series A or B environment
- Management consulting or investment banking experience is a plus
- Experience in a regulated industry is a strong plus; medical device, IVD, or health tech with a hardware component is ideal
- Systems thinking and process improvement orientation
- Hands-on experience with AI tooling, including building or automating real workflows
- Exceptional written communication and attention to detail
- Strong ownership, proactive communication, and comfort operating with limited structure
Benefits:
- Competitive compensation package including a performance-based bonus and meaningful equity
- Top-tier health, vision, and dental benefits
- Generous monthly health and wellness reimbursement
- Opportunity for broader ownership of customer operations as the US footprint expands
- Exposure to business building at the intersection of artificial intelligence and healthcare
- Collaboration with world-class experts from healthcare provider networks, academia, and industry
- Highly talented, close-knit team and world-leading mentors
- Equal opportunity employer
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