Senior Manager, Data Science, Analytics
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Job Description
Manager, Data Science & Analytics leading and evolving data function at Customer.io. Collaborating with teams to support business decisions through data-driven insights and analytics.
Responsibilities:
- Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience.
- Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments.
- Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business.
- Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics.
- Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team.
Requirements:
- 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams.
- Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics.
- Advanced SQL skills and proficiency with Python or similar analytical tools.
- Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making.
- Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences.
- Comfortable balancing strategic leadership with hands-on analytical work when needed.
- Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools.
- Experience in B2B SaaS, PLG, or subscription-based businesses preferred.
- Based in the Americas, remote-friendly.
Benefits:
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- unlimited PTO
- stipends for remote work and wellness
- a professional development budget
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