Senior Manager, Donor Data & Operations
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Job Description
Senior manager leading donor data, analytics, automation, and fundraising operations. Supporting Step Up For Students’ scholarships through secure systems and campaign insights.
Responsibilities:
- Manage the donor data team, data reporting, and processes to provide timely customer service to donors and internal team members
- Liaise between fundraising leadership and internal teams to align campaign goals and partner and donor engagement processes
- Oversee donor database design, development, support, maintenance, security backup, and data integrity
- Ensure compliance with policies, regulations, and industry standards for ethical and confidential donor relations
- Develop and manage the donor data and operations budget
- Oversee ETL processes and continuously improve their efficiency and accuracy
- Provide data automation, database queries, reporting tools, and predictive modeling using Python, SQL, and CI/CD principles
- Coordinate with IT on technical, hardware, software, website, and server administration
- Participate in campaign preparation, development, and performance tracking
- Collaborate with senior leaders to support partner campaigns
- Collaborate across teams on vendor RFPs and feature negotiations
- Ensure transparency, accountability, and compliance in data-related fundraising activities
- Research and apply updates and train the team on new features and efficient processes
- Assist in donor cultivation and stewardship events
- Foster a shared vision reflecting organizational core values
Requirements:
- Demonstrated success managing a complex relational database and supervising a data team
- 5–7 years of experience in relational data management, including advanced SQL, fundraising, and donor relations
- Expertise in Python for data, scripting, and automation
- Proficiency in SQL and database management systems such as MySQL, PostgreSQL, or SQL Server
- API integration experience
- Familiarity with CI/CD tools and practices applied to ETL processes
- Experience with data visualization and reporting tools
- Ability to manipulate, transform, or merge datasets using Excel or Python
- Proficiency with CRM platforms such as Blackbaud's RENXT, Omatic, CharityEngine, Bloomerang, HubSpot, Constant Contact, or Mailchimp
- Understanding of website processes and PCI compliance criteria
- Ability to communicate complex technical matters to diverse audiences
- Team leadership and project management skills
- Financial literacy and ability to analyze campaign metrics
- Ability to manage competing priorities and work under pressure
- Ability to work independently and in teams
- Flexibility to work outside normal hours and travel as needed
- Military service can substitute for professional experience and/or formal education requirements
- Valid driver's license and proof of insurance may be required, depending on role responsibilities
- Must be able to lift up to fifteen (15) pounds
Benefits:
- Medical, dental, and vision coverage
- HSA, FSA, and Lifestyle Spending Accounts
- Competitive 401(k) with company match
- Remote work options
- 14 paid holidays
- Care and Parental Leave
- Flexible Leave policy
- Mentorship programs
- Management training
- Professional development opportunities
- Dedicated coaching team
- Employee-led committees
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