Senior Manager, Investigations Operations
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Job Description
Senior investigations manager leading workplace investigations, investigator training, and operational standards for World Vision’s global Christian humanitarian network. Matrix-managing regional specialists and coordinating cross-functional investigative functions.
Responsibilities:
- Provide leadership and guidance to multiple functions and teams conducting investigations across the Partnership
- Lead improvements and alignment of systems used by Integrated Investigations, Regional Investigative Specialists, Fleet, Cybersecurity, VisionFund International, and other World Vision functions
- Develop efficiencies across investigation operations to ensure high-quality, consistent investigations that protect World Vision’s reputation and ministry
- Develop and execute training and capacity-building strategy for full- and part-time investigators across the Partnership
- Serve as a matrix manager to 7 Regional Investigative Specialists, providing leadership, problem-solving guidance, and coaching
- Develop and maintain streamlined, consistent investigation tools and protocols for World Vision investigators
- Serve as senior point of contact for escalations and requests related to investigative operations, quality, and capacity
- Provide matrix leadership for Regional Investigative Specialists managing Regional Oversight Committees and investigator capacity
- Ensure investigators and complaint-handling personnel are trained and follow operational guidelines
- Resolve investigative operational concerns from senior leaders and stakeholders
- Monitor and improve intake and triage phases of new investigations
- Lead and perform high-level and complex investigations as requested by the Director
- Manage WITP and Knowledge Check enrollment requests across English, Spanish, and French
- Lead and support monthly Investigations Operations and RIS meetings
- Ensure the Investigations Dashboard is updated and accurate
- Coordinate the Investigations Management SharePoint site
- Develop investigator capacity-building programs with senior leadership and key functional areas
- Develop advanced and specialized investigator training programs with subject-matter experts
- Operate a centralized registry of trained investigators
- Maintain stakeholder relationships and represent World Vision to donors, regulators, and professional associations as needed
- Monitor trends and activities in global compliance, workplace, safeguarding, fraud, and corruption investigations
- Align investigative approaches across Cybersecurity, Fleet Management, SSR, VFI, P&C, Legal, and other functions
- Provide oversight and guidance to Regional Oversight Committees
- Ensure information-sharing, triage, and investigations oversight processes function smoothly
Requirements:
- Please submit your CV in English
- Bachelor’s degree and/or related higher education
- Formal professional training and/or internationally recognized certification as an investigator in fraud and/or workplace behavior
- 8-10 years’ experience leading and/or providing oversight to internal workplace investigations in a large international organisation (NGO)
- Strong analytical, written, and verbal skills
- Proven ability to cultivate and maintain strong interpersonal and working relationships in a dispersed virtual, international context
- Experience developing and training investigators
- Experience translating complex technical concepts and simplifying information for mass consumption and usage by a broad international audience
- Proven ability to translate data into information and analysis that communicates an easily understood concept or message
- Experience engaging and working with a wide range of senior leadership-level stakeholders
- Strong investigative skills, including the ability to act as a lead investigator if needed
- Ability to think strategically and evaluate complex and disparate processes across the Partnership to identify and implement efficiencies and simplification projects aligned with external best practices
- Fluency/high level of professional and technical spoken and written English
- Ability and willingness to travel nationally and/or internationally up to 15% of the time
- Local Applicants Only
Benefits:
- Remote/homeworking role
- Travel nationally and/or internationally up to 15% of the time
- Regular attendance with team and office devotions, chapel and prayer gatherings in line with policies
- Christian humanitarian organization environment focused on serving vulnerable children
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