Senior Manager, IT Operations, Cybersecurity, Compliance
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Job Description
Senior Manager of IT Operations overseeing Microsoft cloud administration and cybersecurity at Cristcot. Manage operations, vendor relations, and ensure compliance in IT environment.
Responsibilities:
- Lead day-to-day IT operations and maintain a secure, compliant, and reliable technology environment.
- Administer, configure, and troubleshoot Microsoft Entra ID, Intune, Defender, SharePoint Online, and related Microsoft 365 services.
- Oversee Cristcot’s Managed Service Provider and other technology vendors.
- Drive execution, resolve issues, improve processes, and ensure technology enables business.
- Manage identity and access controls, including multifactor authentication, Conditional Access, privileged roles, single sign-on, guest access, and user lifecycle management.
- Manage Intune device enrollment, Autopilot, compliance policies, configuration profiles, application deployment, security baselines, and update policies.
- Investigate Microsoft Defender alerts and coordinate security remediation.
- Administer SharePoint sites, permissions, external sharing, governance, and access issues.
- Lead operational cybersecurity activities and continuously improve Cristcot’s security posture.
- Ensure IT processes and controls support applicable GxP requirements and company quality standards.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, Information Systems, or a related field, or equivalent education and experience.
- 8+ years of progressively responsible experience in IT operations, infrastructure, Microsoft cloud administration, endpoint management, or cybersecurity.
- Demonstrated recent hands-on administration experience with: Microsoft Entra ID, Microsoft Intune, Microsoft Defender, SharePoint Online, Exchange Online, Teams and OneDrive.
- Strong knowledge of Conditional Access, multifactor authentication, privileged access, enterprise applications, single sign-on, and guest-user governance.
- Strong knowledge of Intune device management, Autopilot, compliance policies, configuration profiles, application deployment, and security baselines.
- Experience investigating and remediating Microsoft Defender alerts.
- Experience administering SharePoint permissions, external sharing, site configuration, and governance.
- Experience using PowerShell and administrative tools to troubleshoot Microsoft environments.
- Experience managing MSPs and third-party technology vendors.
- Experience with cybersecurity controls, vulnerability management, incident response, and endpoint security.
- Strong troubleshooting, problem-solving, documentation, and communication skills.
- Ability to travel 10-15%, as needed.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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