Senior Manager, Learning Design & Innovation
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Job Description
Senior Manager leading instructional design and AI-enabled learning innovation for TAG, a U.S. healthcare business support organization. Scaling simulations, pilots, standards, and learning solutions across dental, urgent care, aesthetics, and animal health brands.
Responsibilities:
- Lead, coach, manage performance, and develop the Instructional Design team
- Oversee learning solution design and development from discovery through implementation
- Monitor workload, priorities, timelines, risks, deliverables, instructional effectiveness, learner experience, accessibility, accuracy, and brand alignment
- Translate Learning Design strategy into team priorities, standards, operating practices, and development expectations
- Identify and implement responsible AI uses for learning design, development, evaluation, and learner experience
- Develop scalable AI workflows, tools, resources, and standards
- Advance simulations, scenario-based learning, practice experiences, gamification, rapid-development methods, interactive solutions, and learning embedded in the flow of work
- Design and manage structured pilots and proofs of concept, including hypotheses, success measures, timelines, stakeholder expectations, and evaluation plans
- Scale successful innovations into reusable tools, templates, standards, playbooks, training, and implementation guidance
- Evaluate emerging authoring methods, tools, and platform capabilities with Learning Technology and internal teams
- Develop and maintain reusable design resources, templates, frameworks, quality standards, and development guidance
- Measure learning design and innovation impact using project data, learner feedback, quality indicators, adoption measures, and business inputs
- Partner with Learning Technology, Learning Optimization and Continuous Improvement, Leadership Development, Learning Experience, HR, and business stakeholders
- Advise stakeholders on complex or high-visibility initiatives, performance needs, learning strategies, solution direction, and measurable outcomes
Requirements:
- Bachelor’s degree required; master’s degree preferred
- Equivalent experience in instructional design, learning experience design, or learning innovation may be considered in lieu of an advanced degree
- 7+ years of experience in learning and development, instructional design, learning experience design, or a related field
- 3+ years of experience leading, coaching, or directly managing learning professionals
- Strong experience leading medium- to large-scale learning initiatives from discovery through implementation
- Experience applying adult learning principles, instructional design methodologies, performance consulting, and learner-centered design practices
- Experience exploring or implementing AI-enabled learning solutions, emerging learning technologies, or development efficiencies
- Experience with simulations, scenario-based learning, gamification, rapid development, interactive learning, or other innovative learning approaches
- Ability to move ideas from concept through pilot, evaluation, recommendation, and scalable implementation
- Strong project and workload management skills, including balancing team capacity, competing priorities, timelines, and quality
- Experience developing reusable templates, standards, tools, frameworks, or design systems
- Ability to use data, learner feedback, and business input to evaluate learning effectiveness and recommend improvements
- Strong business acumen connecting learning design decisions to operational priorities and measurable outcomes
- Ability to consult with senior leaders, business partners, and subject matter experts
- Strong stakeholder management and influencing skills
- Comfortable balancing strategic leadership, people management, and hands-on involvement in a fast-paced, evolving environment
Benefits:
- 15% bonus opportunity
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