Senior Network Infrastructure Technician – Cruise Ship Operations
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Job Description
Senior Level 3 Network Technician providing complex networking solutions in cruise ship operations. Supporting IT infrastructure and collaborating with engineering teams during extensive travel.
Responsibilities:
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
- Support Hyper-V and VMware virtualization platforms
- Troubleshoot network performance, connectivity, server, and infrastructure issues
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
- Execute maintenance activities and infrastructure upgrades with minimal operational impact
- Maintain technical documentation, procedures, and system configurations
- Coordinate with remote engineering teams and client stakeholders
- Serve as the lead onsite technical representative for Connection
Requirements:
- 7+ years of experience supporting enterprise network and infrastructure environments
- Proven experience providing Level 3 network and systems support
- Strong hands-on expertise with: Cisco networking technologies (routing, switching, wireless, firewalls)
- Microsoft Windows Server
- Hyper-V virtualization
- VMware vSphere environments
- Active Directory and enterprise infrastructure services
- Advanced troubleshooting and problem-solving skills in network and data center environments
- Ability to work independently with limited onsite supervision
- Experience supporting production environments with high availability requirements
Benefits:
- Health insurance
- 401k plans
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off including vacation and sick time, Wellness and Volunteer Time Off days
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